Job Title: Wheelchair Agent
Reports To: Supervisor/Manager/Dispatcher (varies by operational size of location)
FLSA Status: Non-Exempt, eligible for overtime as governed by federal and/or state law
Position Objective: To fulfill the passenger services obligation for airline passengers who require a wheelchair either by necessity or for comfort.
PRIMARY DUTIES AND RESPONSIBILITIES:
- Transport passengers safely to and from required locations remaining alert to potential hazards which may cause an accident.
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Provide special assistance, general information, and directions to passengers as necessary in order to provide positive passenger relations.
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Project a positive and friendly image when interacting with passengers, responding to inquiries from airlines, staff, and the general public.
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Coordinate with dispatcher for assignments and gate agents regarding wheelchair assisted passengers.
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Comply with all Transportation Security Administration (TSA) checkpoint screening requirements and processes.
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Complete incident reports for accidents and out of the ordinary events while transporting passengers.
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Complete wheelchair logs to document “pushes.”
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Perform other duties as required.
PHYSICAL REQUIREMENTS:
- Must be able to lift, squat, stoop, push, stand, and bend throughout the course of a shift.
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Must be able to lift, carry, and/or hold 75 pounds or more.
KNOWLEDGE, SKILLS, AND ABILITIES:
- If over 18 a High School Diploma, GED or equivalent may be required in some locations.
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Must have reliable transportation
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Must have a reliable telephone number for contact.
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Ability to read, write, speak, and follow verbal and written instructions in English.
- Must be able to pass a drug and alcohol test as required (DOT or Non DOT) and submit to random testing requirements.
REQUIRED TRAINING:
- Must complete any applicable Huntleigh and airline specific training as required.
APPEARANCE:
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Maintain a neat, well groomed, professional image at all times.
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Meet uniform standards as required
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No facial piercings
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No tattoos below the wrist or above the neck.
