Overview
We are seeking a dedicated and personable Concierge to join our evening team. The hours are 4p-1030p. The ideal candidate will serve as the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong organizational skills, attention to detail, experience with people who have a dementia diagnosis and the ability to manage multiple tasks efficiently. The Concierge will be responsible for assisting guests with inquiries, reservations, and various requests while maintaining a professional demeanor.
Responsibilities
- Greet guests warmly and assist them with check-in and check-out processes.
- Manage front desk operations, including answering phone calls and responding to emails.
- Provide information about local attractions, dining options, and transportation services.
- Handle reservations for accommodations, dining, and activities as requested by guests.
- Maintain accurate records through data entry and computerized systems, specifically Microsoft Word and Excel.
- Assist with administrative tasks such as filing, scheduling appointments, and managing office supplies.
- Collaborate with other departments to ensure guest satisfaction and resolve any issues promptly.
- Uphold confidentiality and security protocols regarding guest information.
Skills
- Experience with elderly who have a dementia or Alzheimer diagnosis.
- Proficient in data entry with strong attention to detail.
- Experience in front desk operations or customer service roles is preferred.
- Strong computer literacy with the ability to navigate various software applications efficiently.
- Excellent customer service skills with a friendly and approachable demeanor.
- Previous experience as a dental or medical receptionist is advantageous.
- Bilingual abilities are highly desirable to cater to a diverse clientele.
- Ability to work independently as well as part of a team in a fast-paced environment.
Join us in creating memorable experiences for our guests while contributing to a positive team environment!
Job Type: Part-time
Pay: $16.00 - $17.50 per hour
Expected hours: 20 – 40 per week
Experience:
- Customer service: 1 year (Required)
Ability to Commute:
- Brookfield, WI 53005 (Required)
Ability to Relocate:
- Brookfield, WI 53005: Relocate before starting work (Required)
Work Location: In person
