SHS is seeking an IT Technician to provide frontline technology support across the entire Sacred Heart Schools campus, ensuring faculty, staff, and students have reliable access to the technology and classroom systems they depend on every day.
Responsibilities include
- Provide in-person and remote device support for faculty, staff, and students for Sacred Heart Schools.
- Deploy, configure, and troubleshoot Windows devices.
- Support Microsoft 365 applications and services, including Outlook, Teams, SharePoint, OneDrive, and Word/Excel/PowerPoint.
- Support classroom touch panel displays and other interactive instructional technology.
- Provide limited support for networked devices, including basic troubleshooting and escalation of hardware issues.
- Support audio/video equipment for classrooms, and occasionally for events.
- Maintain IT equipment and software inventory, including tracking and reporting.
- Maintain help desk ticketing system records, including timely data entry and status updates.
- Provide basic wired and wireless network troubleshooting for end users.
- Assist with onboarding/offboarding of user accounts and devices.
- Installation of classroom technology, security equipment, and other technology.
- Maintain cleanliness and standardization of IT IDF closets and storage.
- Collaborate with the IT Department office supporting other roles within the department.
- Communicate information technology policies and procedures to SHS users.
