About Us
Founded in 1924, Travers Tool Co. is a family-owned distributor of industrial and metalworking products with locations in NY, SC, and CA. We're known for a collaborative, family-oriented culture with real growth opportunities — many of our team members have moved from entry-level roles into leadership.
The Role
This is a hybrid position combining inside sales with in-person showroom support. You'll spend part of your time growing customer accounts through outbound calls and emails, and part of your time helping walk-in customers at the counter. It's a great fit for someone who's comfortable both on the phone and face-to-face.
What You'll Do
Sales & Account Growth
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Manage and grow a portfolio of customer accounts
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Reach out to new, inactive, and underused accounts to build relationships and uncover opportunities
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Follow up on quotes and close sales
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Cross-sell and upsell to grow revenue per account
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Keep CRM records (HubSpot) accurate and up to date
Showroom & Counter Support
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Help walk-in customers with product questions and purchases
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Process will-call orders
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Cover the counter during breaks, lunches, and vacations
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Keep the showroom stocked, priced, and well-organized
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Support branch events and vendor demos
Required Qualifications
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2+ years in inside sales, account management, or customer service
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Track record of building customer relationships through proactive outreach
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Strong verbal communication skills, both by phone and in person
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Comfortable balancing sales outreach with showroom/counter duties
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Strong organizational, time management, and follow-up skills
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Able to manage multiple priorities in a fast-paced environment
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Proficient with CRM systems (HubSpot preferred) and Microsoft Office
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Strong problem-solving skills and commitment to great customer service
Preferred Qualifications
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Experience in industrial distribution, manufacturing, metalworking, or MRO
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Background in a high-activity outbound sales or account development role
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Familiarity with HubSpot CRM, ERP systems, and pipeline management
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Experience with BI/reporting tools such as Phocas
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Product knowledge in cutting tools, metalworking, abrasives, or shop supplies
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Proven success growing accounts through relationship-building
Benefits
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Up to 17 days/year of PTO and sick time combined (accrual grows with tenure)
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7 paid holidays
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Medical, dental, and vision insurance — eligible the first of the month after hire
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Company-paid life and disability insurance, plus optional supplemental life insurance
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Flexible Spending Account (FSA)
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401(k) and Roth IRA options, with 50% company match up to 4% of pay (eligible after 6 months)
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Tuition reimbursement
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Employee Assistance Program and LifeCare/LifeMart discounts for you and your household
