This is a US remote position. As a member of the Account Management team, the Account Manager (AM) is responsible for oversight of client accounts, including the seamless execution of Medical Communications and Business Intelligence programs.
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Job Summary
This is a US remote position. As a member of the Account Management team, the Account Manager (AM) is responsible for oversight of client accounts, including the seamless execution of Medical Communications and Business Intelligence programs. The AM is solution-oriented, anticipating issues with an eye toward integrating new ideas & solutions, and creative strategies while ensuring effective support to produce superior results.
Job Duties and Responsibilities
- Facilitates client accounts as the primary day-to-day contact; partners with clients independently
- Responsible for management of all phases of the project life cycle, including project financial management and revenue reconciliations both internally and externally for each program
- Manage cross-functional teams to execute an assigned portfolio of client-facing Medical Communications and business intelligence programs as assigned
- Partner with Business Development on client meetings and updates globally across all lines of business
- Partner and manage a multi-disciplinary internal project team, consisting of scientific content managers, design, editorial, digital services
- Build strong relationships and maintain regular and effective communication with life science partners, key opinion leaders, and internal stakeholders
- Work with multiple teams within the organization to accurately determine, assign, track, and manage project plans to ensure deliverables are on time and within budget
- Actively engaged in the management of budgets and financial tracking of projects and overall client accounts
- Supports client relationships by proactively addressing concerns and escalating and/or managing expectations with the support of the senior accounts team
- Work with Account Services Coordinators and delegation of project-specific tasks
- Partner with the Meeting Management team and/or clients to facilitate air travel, hotel accommodations, and transportation for delegates and expert faculty when required
- Ensure company systems and procedures are adhered to and/or improved to ensure all expectations are fulfilled
- Available to travel as business requires
- Available for teleconferences outside of usual working hours, to help ensure company-level global coverage of program and project needs
The above job description in no way states or implies these duties are the only duties performed by this employee. The incumbent is expected to perform other related duties necessary for the effective operation of the department and company.
The Company reserves the right to change or alter any of the above duties and responsibilities according to the operational needs of the department and Company.
Education, Experience, and Skills
- Requires a High School education but a college degree is preferred
- Experience as a client services manager, 4+ years, medical communications agency experience preferred
- Demonstrated client services experience, including project management experience for meetings/events delivered both live and virtually
- Experience in internal and external stakeholder management
- Experience leading the project team
- Experience working within budgets and conducting financial reconciliations
- Experienced in spreadsheets and project management software
- Highly efficient in the use of Office 365
Key Competencies
- Be highly organized and able to track multiple operational needs
- Strong communication and interpersonal skills
- Demonstrated excellent decision-making, critical thinking, and problem-solving capability in a very fast-paced environment.
Conditions of Employment:
- Verification of employment history, professional references, and education or training.
- Eligible Candidates must live in the US and be able to work in the US
Working Conditions and Physical Effort:
- Work is normally performed in a typical interior/office work environment
- Travel may be required based on business needs (domestically and internationally) and attend virtual programs outside of working hours as needed.
Aptitude Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Featured Benefits
- 100% remote working environment
- Medical, Dental, Vision Insurance
- Annual performance bonus eligibility
- 401(k) with employer match
- Paid Time Off (combined vacation & sick)
- Paid Holidays
- Paid Parental Leave
- Paid Life & Disability Insurance
The salary range for this role is $65,000 – 70,000k and based upon several factors including experience, education, skills, training, qualifications, location, and company need.
