• Design ServiceNow solutions based on business requirements. • Evaluate emerging ServiceNow technologies and the evolution of current functionality to define roadmaps to meet business needs. • Develop and manage the target design, policies and standards, working proactively to maintain a stable, viable architecture and ensure consistency of design across multiple projects. • Provide ownership of solutions, working with members of the lead technical team to ensure its feasibility. • Work closely with Enterprise Architecture team to align with Duke Energy strategies. • Managing the ServiceNow solution design for complex projects, ensuring best practice, quality and fit for purpose outcomes. • Provide advice on alternative options, risks and the associated impact to the business and technical architecture. • Drive the continuous improvements of our technical capability, implementation methodology and service offerings based on user experiences, ensuring a value driven approach. • Mentor other team members in implementation methodology, solution design, ServiceNow configuration and best practice. • Provide technical leadership and guidance to the ServiceNow development team. • Stay updated with the latest ServiceNow features and technologies to enhance system capabilities. Qualifications :- • Bachelor's degree in Computer Science, Information Technology, or related field. • Proven experience as a ServiceNow architect or developer, particularly in Cloud technologies (AWS/Azure) • Strong understanding of IT service management and business processes. • Excellent problem-solving and project management skills. Skills and Experience :- ****• Proven experience as a key technical resource leading the development of solutions in ServiceNow environments that have implemented and provided excellent design architecture in areas such ITSM, HRSD, ITOM, ITAM, Integrations etc.**** • Experience with scripting in ServiceNow (JavaScript, AngularJS, etc.) • Experience with Web Technologies (XML, HTML, JavaScript, Web Services • Experience with architecting or developing solutions within the cloud (AWS) • Excellent knowledge of technical components such as LDAP, VPN, SSL and other such technologies. • Knowledge of ITIL frameworks and methodologies. • Strong ability to demonstrate analytical and problem-solving skills with excellent verbal, written and time management skills. • Demonstrated ability to influence and consult to all levels of stakeholders (providing options with pros, cons and risks) around all key technical decisions during project delivery with outstanding results. • Demonstrated ability to mentor staff in development and release management relative to the ServiceNow platform to drive quality, value and best practice. Preferred Skills :- • CTA/CMA certified. • ITIL Foundation certified. • Certified ServiceNow System Administrator. • Certified CSM, ITSM and ITOM Implementation Specialist. • Knowledge or experience of Agile or SCRUM. • Understanding of Cybersecurity practices and programs • Experience in Government Community Cloud • ServiceNow Certified System Administrator or Certified Application Developer.
