In this role, you'll play a pivotal role in ensuring a seamless experience for patients, staff, and referral sources by managing front office operations efficiently. The ideal candidate will have a background in front desk or reception work with strong communication skills and computer proficiency.
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Verifying patient demographics and insurance.
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Schedule next appointment for patients , i.e., cast and measure, delivery, follow up, or prosthetic care plan appointments.
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Making sure compliance is up to date via insurance payer standards.
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Act as a concierge of Hanger clinic services (including assistance in patient experience programs, support groups, and other resources)
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Assist RCM team as needed in obtaining missing/ additional information from patients
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Maintain accurate and complete electronic healthcare records on our patients.
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High school diploma or equivalent combination of education and experience required.
- Be at minimum a good fit for the job, as determined by the Talent Sorter assessment preferred. Hanger will administer the Talent Sorter as part of the selection process
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Less than one year of customer service, administrative or related experience required.
- Experience in a receptionist position or experience with medical front office procedures preferred.
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Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.
