Professional Civil Process (PCP) is looking for a Quality Assurance Clerk – a person who wants to go above and beyond for the legal support industry. We’re looking for someone with exceptional energy and enthusiasm to join our Server Operations Team.
About PCP:
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PCP is the leader in the legal support industry providing filing, serving, and skip tracing services.
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We’ve been serving the legal community for over forty years.
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PCP currently handles over 140,000 services of process documents annually.
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Our corporate headquarters is in Spicewood, Texas, with an office opening near Dallas, TX.
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PCP is a founding member of the National Association of Professional Process Servers (NAPPS) and the Texas Process Servers Association (TPSA).
About the position:
Quality Assurance Clerk:
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Monitor the quality of service of process reports in the regions assigned
- Print service documents and prepare route for process servers
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Answers incoming calls from process servers and agents
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Answers incoming calls from customers calling A-Plus Delivery
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Input service of process data information into computer system
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Check and complete emails and voicemails in a timely manner
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Perform other tasks assigned
Requirements
About you:
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High school diploma or equivalent
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1-2 years of office experience
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Basic computer skills
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Highly developed sense of integrity and commitment to customer satisfaction
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Has “thick skin” and is able to handle complaints and unpleasant calls
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Has a pleasant, patient and friendly attitude
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Strong decision making and analytical abilities
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Accuracy in grammar and spelling
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Able to understand and follow instructions
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Excellent interpersonal and communication skills
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Organization skills
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Flawless attendance
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Commitment to team results; a team player
Benefits
Compensation, Hours, and Benefits:
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Full Time - Flexible hours - 40 hour weeks
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Staring rate - $20/hour
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Dental/Vision plan - available immediately upon hire
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MEC Health Plan - "Minimum Essential Coverage" (Preventative Care only) - after sixty (60) days of service
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Paid Time Off (PTO) - after six (6) months of service
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Holiday Pay - after six (6) months of service
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401k savings plan with company matching - after one (1) year of service
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Casual work environment
