Description
This compassionate and ethical professional serves as the first point of contact for our patients and their families, embodying our client-centered culture and mission. By shaping each patient’s initial impression of our practice, this role is essential to creating a welcoming environment and ensuring the smooth flow of administrative operations within the dental office. You warmly greet both new and returning patients, respond to questions with confidence and clarity, and help alleviate any concerns they may have.
The ability to communicate clearly, respond promptly, and address concerns thoughtfully is vital to creating a positive and reassuring experience for every patient. As an integral part of our practice, you provide essential support that keeps daily operations running smoothly.
Serving as a key liaison between our patients and our care team, you represent our commitment to delivering exceptional dental care. Through a positive, professional demeanor, you build meaningful patient relationships while supporting our caregivers in providing the highest level of service.
Tasks and Responsibilities
Addressing Inquiries
o Promptly and professionally respond to scheduling, financial, and treatment-related inquiries
o Greet patients warmly and advocate for their needs with the clinical team
Patient Registration
o Collect, verify, and maintain accurate patient and insurance information
Scheduling and Clinic Production
o Optimize patient scheduling to support clinic productivity
o Follow up with patients and parents after orthodontic consultations
o Manage appointment confirmations and reminders
Appointment Preparation
o Proactively engage with patients prior to appointments to confirm dental insurance information
Financial Responsibilities
o Collect payments, ensure accuracy of financial transactions, and maintain patient account records
Administrative Duties
o Scan and organize documents within patient records
Treatment Coordinator Responsibilities
o Discuss treatment recommendations and review associated fees with patients
o Utilize strong interpersonal skills and awareness of patient cues to support informed decision-making and treatment acceptance
Personal Skills and Qualifications
· Strong oral and written communication skills. Spanish speaking preferred.
· Excellent organizational abilities, with the capacity to multitask, prioritize effectively, and meet deadlines
· Highly goal-oriented with a results-driven mindset
· Active and attentive listener
· Effective problem-solving skills
· Self-motivated, with the ability to work independently
· Detail-oriented with a high level of accuracy
· Clear and articulate communicator
· High emotional intelligence with strong interpersonal skills
· Growth-oriented mindset with the flexibility to adapt to evolving practice needs
· Proficient in the use of technology, including Excel, Outlook, and social media platforms
· Adaptable to changing priorities and willing to support a variety of tasks as needed
· Previous experience in sales considered an asset
Hours
Monday-Friday: 8:00am-5:00pm
Who we are
Wasatch Pediatric Dentistry and Orthodontics is proud to serve as the trusted medical and dental home for infants, children, adolescents, and young adults. We believe deeply in the strong connection between medical, mental, and oral health, and we recognize that optimal oral health plays a vital role in supporting overall well-being and living a healthy, productive life.
Our practice is committed to delivering ethical, evidence-based care tailored to each patient’s unique needs. We strive to create a warm, compassionate, and welcoming environment where patients and families feel valued, respected, and supported. This commitment is reflected in every aspect of our practice—from our thoughtfully designed clinics to our dedicated support staff and caregivers—who work together to provide exceptional care and build lasting, trusting relationships with the families we serve.
Benefits:
Work Location: In person
