Job Summary
Join our dynamic hospitality team as a Front Desk Supervisor at the Courtyard Marriott Tulsa Woodland Hills. In this energetic leadership role, you will oversee daily front desk operations, ensuring exceptional guest experiences from check-in to check-out. Your enthusiasm and expertise will motivate your team to deliver top-tier customer service, manage reservations efficiently, and uphold the hotel’s standards of hospitality. This position offers an exciting opportunity to lead with energy, problem-solve guest concerns proactively, and create a welcoming environment for all visitors. Your role is vital in maintaining smooth hotel operations and fostering guest satisfaction through outstanding service and operational excellence.
Duties
- Supervise front desk staff, providing coaching, training, and support to ensure high-quality guest interactions.
- Oversee hotel reservation systems such as ResApp & StayPMS to confirm bookings, modify reservations, and optimize room occupancy.
- Handle guest inquiries via multi-line phone systems with professionalism, demonstrating excellent phone etiquette and communication skills.
- Resolve guest issues promptly by applying customer service problem-solving techniques, ensuring positive guest relations at all times.
- Manage night audit procedures to reconcile daily financial transactions accurately while maintaining compliance with hotel policies.
- Enforce hotel emergency procedures swiftly and effectively during incidents or safety concerns to protect guests and staff.
- Uphold hospitality standards by delivering friendly, energetic service that exceeds guest expectations and fosters loyalty.
Qualifications
- Proven experience in hospitality management or front desk supervision within a hotel environment.
- Strong knowledge of hotel management systems or similar property management software.
- Exceptional customer service skills with a focus on guest relations and problem-solving capabilities.
- Ability to communicate effectively via phone communication channels, including multi-line phone systems.
- Bilingual or multilingual abilities are highly desirable to serve a diverse clientele effectively.
- Familiarity with hotel emergency procedures and night audit processes is preferred.
- Previous resort or hotel experience will be considered an asset for this energetic leadership role.
- Demonstrated ability to lead a team with enthusiasm while maintaining high standards of hospitality and professionalism.
Join us in creating memorable experiences for our guests by leading a vibrant front desk team dedicated to excellence!
Pay: $17.00 - $19.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
