Chicago Oral Surgery & Implant Center is seeking an experienced and compassionate Treatment Coordinator to join their growing team in Park Ridge, IL. This role is ideal for someone who enjoys building relationships with patients, educating them on treatment options, and guiding them through every step of their care journey. As the primary point of contact for treatment planning, you'll help patients understand their recommended procedures, review financial options, coordinate insurance benefits, and ensure a seamless experience from consultation to completion.
The practice is dedicated to delivering exceptional oral surgery care in a welcoming, patient-focused environment. They are looking for a confident communicator who is organized, detail-oriented, and passionate about creating a positive patient experience. If you're looking to join a collaborative team that values professionalism, compassion, and outstanding patient care, this is an excellent opportunity to grow your career.
Benefits:
- Health, Vision and Dental Insurance
- 401K
- Paid Time Off
- Paid Holidays
- CE credit reimbursement
- Uniform reimbursement
Schedule:
- Monday - Friday: 8AM - 5PM
- Saturday: 8AM - 1PM
*Team is to be at the office 30 minutes prior to start time.
Responsibilities and Requirements:
- Minimum of 2 years of dental Treatment Coordinator experience preferred
- Serve as the primary point of contact for patients by presenting treatment plans, reviewing procedures, and answering questions with confidence and compassion.
- Educate patients on financial arrangements, insurance benefits, and available payment options to help them make informed decisions.
- Coordinate with the insurance team to verify benefits, monitor claims, and communicate coverage details to patients.
- Schedule, confirm, and manage appointments while maintaining an efficient and organized patient schedule.
- Follow up with patients regarding pending treatment, unscheduled appointments, insurance matters, and outstanding balances.
- Prepare and maintain accurate patient records, treatment plans, referrals, and consent documentation.
- Provide patients with pre- and post-operative instructions to ensure they feel informed and supported throughout their care.
- Complete new patient welcome calls and ensure a positive onboarding experience from the first interaction.
- Collaborate closely with the doctors and team members to create an exceptional patient experience and a positive office culture.
- Strong communication, organizational, and multitasking skills are required, along with a professional, compassionate, and patient-focused demeanor.
- Experience with dental practice management software and insurance coordination is highly preferred.
Pay: $23.00 - $28.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Dental receptionist: 1 year (Preferred)
- Medical receptionist: 1 year (Preferred)
Ability to Commute:
- Park Ridge, IL 60068 (Preferred)
Work Location: In person
