Landa is seeking a Field Service Engineer (FSE) who will ensure optimum customer satisfaction with Landa's Nanographic Printing® presses by providing first-class technical support to Landa's growing customer base and enhancing strong relationships with customers.
Requirements:
- 2+ years of experience in product support in the graphic arts industry for digital printers or offset presses
- Experience in inkjet systems - an advantage
- End to end, highly-skilled technical capabilities and strong troubleshooting skills
- Residence in the United States
- Willingness to extensive travel (~50%) to customers' sites
- Valid driving license
Responsibilities:
- Transfer of technical knowledge to press operators to resolve on-site technical issues
- Escalate complex issues to Landa’s worldwide teams to ensure optimal and effective treatment of customer issues
- Harness technical knowledge on the technical aspects of the presses, to maximize both press production and productivity
Attributes:
- Availability to work flexible hours, with the ability to travel extensively to customers' sites (including overnight trips)
- Ability to work under remote supervision and perform well under pressure
- Excellent interpersonal skills, working with global customers and colleagues
- "Can do" approach using established technical policies and procedures to effectively handle customer issues
- Excellent self-learning capabilities - always looking to deepen knowledge of existing systems, technologies, and products
- Self-motivated and able to work in a dynamic workplace
- Clear and effective English communication skills
