Operational Management:
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Support the management of day-to-day food and beverage operations, ensuring service excellence at Tillie's.
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Actively engage on the floor during service, addressing guest needs and ensuring operational flow.
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Assist in developing and implementing standard operating procedures to enhance service efficiency and guest satisfaction.
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Identify and address customer needs, responding proactively to elevate the dining experience.
Team Leadership:
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Assist in leading the front-of-house team by recruiting, training, and nurturing talented staff.
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Foster a culture of hospitality and professionalism, anticipating and surpassing customer expectations.
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Participate in weekly meetings to review performance, align on objectives, and address challenges.
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Contribute to the training and development of staff to ensure a knowledgeable and high-performing team.
Sales and Inventory Management:
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Assist in managing Private Dining Room sales and opportunities to drive revenue growth.
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Maintain accuracy and control over alcohol inventory, contributing to cost-effective practices.
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Support the oversight of the tip process, ensuring distribution is fair and transparent.
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Collaborate on maintaining a diverse and appealing wine menu that complements the overall dining experience.
Quality Control and Customer Experience:
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Conduct regular quality checks to ensure high service and product standards are consistently met.
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Engage with reviews and feedback, maintaining strong performance across platforms.
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Work with the Activities Manager to develop and coordinate food and beverage programs.
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Assist in managing the pool pass program and staffing to enhance guest offerings.
Financial Oversight:
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Assist in analyzing financial reports to guide decisions that meet sales, profitability, and quality objectives.
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Ensure compliance with health, safety, and labor regulations relevant to restaurant operations.
Marketing and Administration:
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Support the execution of monthly marketing plans to boost Tillie's presence and attract guests.
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Collaborate with HR on payroll processes and ensure adherence to company policies.
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Take on additional duties as needed to contribute to the restaurant's success.
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Proven experience in a supervisory role within the hospitality industry is preferred.
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Strong leadership skills coupled with excellent organizational and communication capabilities.
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Ability to multitask and maintain priorities in a dynamic, fast-paced setting.
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Exceptional focus on delivering memorable customer service experiences.
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Knowledge of inventory management and financial analysis is advantageous.
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Understanding of food and beverage health and safety regulations.
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Passionate about the culinary arts, hospitality, and creating memorable guest interactions.
The Restaurant Assistant Manager at Tillie's in Camp Lucy plays a vital role in supporting the smooth and efficient operations of our front-of-house team. This position requires a motivated individual with a strong passion for hospitality and a keen eye for detail. This role will assist in executing the vision of Tillie's unique dining experience, inspired by global influences and a 19th-century Vietnamese town hall. This role emphasizes operational excellence, exceptional service delivery, and fostering a vibrant culinary atmosphere.
