Company Overview
ITALKRAFT is a reputable provider specializing in ergonomic and functional kitchen and bathroom solutions, serving high-rise buildings and private residences within the local region. Committed to delivering exceptional customer service and innovative designs, ITALKRAFT combines experience with a dedication to quality craftsmanship.
Job Summary
Perform a wide range of administrative and office support activities for the department, managers, and supervisors to facilitate the efficient and effective operation of the organization. This position provides essential customer support, coordinates schedules and logistics, maintains accurate records, and assists multiple locations with deliveries, pick-ups, and administrative needs.
Essential Duties & Responsibilities
Provide professional and responsive customer support by phone, email, and other communication channels.
Organize and coordinate delivery and service schedules to ensure timely and efficient operations.
Schedule and coordinate appointments with customers, buildings, vendors, and other relevant parties.
Resolve administrative problems, customer inquiries, and scheduling issues in a timely and professional manner.
Organize, update, and maintain all logistics-related reports and records.
Provide administrative assistance and operational support to other stores and locations as needed.
Coordinate and arrange deliveries, pick-ups, and related logistics activities.
Retrieve, organize, and maintain documents and records.
Maintain accurate electronic and hard-copy filing systems.
Prepare professional written responses to routine customer, vendor, and internal inquiries.
Assist managers and supervisors with general administrative tasks and special projects as assigned.
Communicate effectively with internal teams, customers, buildings, and service providers to ensure smooth daily operations.
Maintain confidentiality and accuracy when handling company and customer information.
Required Experience & Skills
Extremely organized with strong attention to detail and the ability to manage multiple priorities.
Proficiency in Microsoft Office, including Word, Excel, and Outlook.
Excellent written and verbal communication skills.
Knowledge or previous experience with ODOO (ERP) is a plus.
Strong customer service and interpersonal skills.
Team player with excellent problem-solving abilities.
Ability to work effectively under pressure and meet deadlines in a fast-paced environment.
Ability to take initiative, work independently, and identify opportunities to improve administrative processes.
Strong organizational, time-management, and follow-up skills.
Fluent in English and Spanish.
Works on-site, Monday - Friday 8:00 - 5:00 pm
Work Location: In person
