Column Technical Services is seeking a bilingual IT Support Specialist to provide hands-on, onsite support to End Users in San Juan, Puerto Rico. This is an opportunity to join a global leader in power, energy, and nuclear power plants supporting mission-critical systems in a highly impactful environment. If you enjoy solving technical problems, working directly with users, and being part of a world-class organization, we'd love to connect. Apply today to start a conversation!
Key Responsibilities:
-
Set up and install PCs and monitors for end users.
-
Perform PC swaps for users, including imaging, setup, data transfer, and desk setup.
-
Troubleshoot hardware and software issues for computers and other office technology, providing technical support and guidance to users both in person and remotely.
-
Collaborate with other support groups to restore service and identify problems.
-
Set up and support various Video Conference and Internet Collaboration meetings.
-
Document, track, and monitor issues to ensure timely resolution.
-
Utilize and maintain ticketing and task management tools.
-
Assist the Helpdesk team with companywide internal employee support.
Qualifications:
-
2 years of experience working with PC hardware and software
-
Proficient in desktop and laptop computer hardware components, Windows 10/11, and Microsoft Office.
-
Capable of basic troubleshooting of general applications.
-
Familiarity of Video Conferencing and Collaboration Systems is advantageous.
-
Strong verbal communication and customer service abilities.
-
Ability to maintain regular attendance and timeliness.
-
Ability to adhere to established guidelines, stay organized and complete tasks efficiently.
-
Self-driven, able to multitask, manage time effectively, and work well within a team or independently.
-
Capable of lifting and carrying up to 40 pounds (e.g. computer, monitor, miscellaneous. equipment etc.).
-
Must be able to work onsite at customers regional office in San Juan and occasional travel to the Mayaguez office.
