Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.
As a Senior Manager, Technology Operations Support, you will be essential in providing enterprise services to ensure high levels of product availability for the customers and partners of American Express
Bachelor's degree in Information Systems, Computer Science, Information Technology, and/or comparable experience; advanced degree preferred. 8+ years of varied experience in software engineering or service delivery.
- Knowledge of distributed multi-tiered systems, algorithms, and relational databases
- Knowledge of data structures and associated components to support complex system functionality
- Knowledge of infrastructure technologies such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and components like servers, Java Virtual Machines (JVMs), databases, and networking solutions
- Knowledge of Information Technology Infrastructure Library (ITIL) and Capability Maturity Model Integration (CMMI) practice
- Experience in technology service delivery, application maintenance, or technical support
- Experience in recruiting, training, and developing senior-level team members
- Experience in managing large-scale, complex technical projects and delivering high-quality results
- Experience in leading the design and coding across multiple platforms and languages such as Java, HTML5, JavaScript, and .NET
- Experience in strategic planning and implementing technology service delivery enhancements
- Proficient verbal and written communication skills.
Soft skills – analytical thinking, curiosity, continuous learning and improvement attitude
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Preferred Qualifications
- Certification such as CompTIA A+, Network+, or Security+ is a plus
- Public Cloud certification is a plus
- DevOps knowledge for highly available IT infrastructure.
- Experience in designing and coding for automation and troubleshooting purposes across multiple platforms and languages such as Java, HTML5, JavaScript, and .NET
- Building live production APIs and services.
- Hands-on expertise with application design, software development and automated testing.
Experience with relevant business domain related functions.
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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
