**Overview:**
Responsibilities include but are not limited to, a highly organized and customer-focused Community Manager to oversee the day-to-day operations of a small apartment community. The ideal candidate will have a strong background in multi-family operations and customer relationship management, with the ability to manage multiple tasks simultaneously. The successful candidate will be responsible for ensuring the smooth operation of the property, managing relationships with the team, resident engagement, and financial performance.
**Responsibilities:**
-Answer a ringing phone.
-Prepare and plan yourself and your team daily, weekly, monthly to achieve and maintain occupancy and income goals.
-Follow policy and procedure related marketing and leasing efforts to meet set goals.
- Manage the overall operation of the community, ensuring that all facilities are maintained and available to residents.
- Follow policy and procedure to effectively manage service requests, make ready initiatives, routine maintenance, and capital projects when necessary.
- Coordinate with property leasing and sales teams to ensure seamless resident transitions.
- Provide exceptional customer service, responding promptly to prospect and resident inquiries.
- Conduct routine unit and property inspections to ensure standards of cleanliness, safety, and maintenance are met.
- Manage office supplies and inventory, ensuring that the office is well-stocked and efficient.
- Provide administrative support to the property leasing and sales teams, including preparing reports and managing correspondence.
**Qualifications:**
- Proven experience in a multifamily property management with a focus on financial performance and legendary customer service.
- Strong background in property leasing, sales, and customer relationship management.
- Excellent communication and conflict management skills.
- Ability to work independently and as part of a team.
- Proficiency in Onesite or similar property management software.
- Experience with administrative tasks, including preparing reports and managing correspondence.
- Excellent phone etiquette and customer service skills.
- Ability to meet reporting deadlines.
- Strong organizational and time management skills, with the ability to manage multiple tasks simultaneously.
Job Type: Full-time
Pay: $60,000.00 - $63,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Experience:
- Customer service: 5 years (Required)
License/Certification:
- SC Property Managers License (Required)
- Driver's License (Required)
Work Location: In person
