Operations Manager/Site Leader

VETERINARY UNITED -
Lansing, MI

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Job Details

Benefits

Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance

Qualifications

Customer communication

Full Job Description

Site Leader / Practice Management – Lead a Dynamic Veterinary Practice

Welcome to Veterinary United

At Veterinary United, our animal companions aren’t just pets — they’re family. We’re a multi-site veterinary network serving generations of pet parents with high-quality medicine, compassionate care, and modern diagnostics including digital x-ray, ultrasound, advanced surgery and exceptional wellness care.

We call our practice managers Site Leaders because the role is bigger than scheduling and supply orders — you lead the practice. You’ll be the strategic partner for medicine, operations, finance, people, and pet parent experience across all four facilities, working alongside the clinical and support teams at each location.

About the Role

The Site Leader plays a pivotal role in driving the success of their facility by overseeing daily operations, leading and developing the team, ensuring exceptional patient and pet parent experiences, and promoting business growth. This position combines strategic leadership with hands-on management — balancing financial performance with a strong, engaged workplace culture.

As both an organizational and safety leader, the Site Leader is also the designated OSHA Safety Officer, responsible for maintaining a safe, compliant, and healthy work environment.

Key Responsibilities

Financial Health & Business Performance

Oversee financial performance, including revenue growth, expense control, and profitability targets.
Monitor KPIs and operational metrics to ensure the facility meets or exceeds financial goals.
Collaborate with leadership on budgeting, forecasting, and strategic planning.
Identify opportunities for service growth, new revenue streams, and operational efficiency.

Team Leadership & Culture Building

Lead, mentor, and inspire a high-performing team that embodies Veterinary United’s mission and values.
Foster a positive, inclusive, and collaborative culture that promotes engagement and accountability.
Conduct regular team meetings, one-on-one check-ins, and performance reviews to support development and career growth.

Ensure proper staffing levels and effective onboarding and training of team members.
Build collaborative partnerships across all leadership and departments.

Client Experience

Champion a client centered, team based approach to care, ensuring consistent delivery of high-quality service.
Uphold standards for communication, hospitality, and follow-up to drive satisfaction and loyalty.
Address client feedback promptly, turning challenges into opportunities for improvement.
Support the medical team in maintaining excellence in patient care and operational flow.

Growth & Retention

Develop and execute strategies to drive client retention, attract new clients, and expand services.
Build strong relationships with the local community to enhance the clinic’s visibility and reputation.
Proactively engage with team members to improve retention and reduce turnover.
Partner with leadership on initiatives that support professional growth, career pathways, and work-life integration.

Compliance & Safety Oversight (OSHA Safety Officer)

Serve as the designated OSHA Safety Officer, ensuring adherence to OSHA standards and Veterinary United policies.
Oversee annual safety training and maintain OSHA documentation
Stay current on OSHA regulation updates and communicate changes to leadership and staff.

What We’re Looking For

3–5 years of experience in a management role, including customer service experience.
Experience in a veterinary hospital setting in roles of increasing responsibility is strongly preferred.
Bachelor’s degree in business or a related field preferred but not required.
Demonstrated success managing multi-functional operations, including budget and labor management.
Strong reporting and data analysis skills — comfort working with KPIs, financial reports, and operational metrics.
Proven supervisory and leadership experience: coaching, developing, motivating, and holding staff accountable.
Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) to manage communications, reporting, and documentation.
Practice management software experience preferred.
Strong problem-solving, decision-making, and resolution skills.
Excellent interpersonal communication with staff and clients in a team environment.
Occasional night and weekend availability is required.

Core Competencies

Strategic and financial acumen
People leadership and coaching
Operational excellence mindset
Client centric service oriented
Business development and growth orientation
Change management and adaptability

What You Can Expect From Us

Health, vision, dental, and life insurance

401(k) retirement plan
Paid time off
Discounted pet care and pet resort care
A culture that empowers continual learning and career growth

Our Values

Inspire — Advocate a growth mindset. Choose to be curious and help cultivate a work environment of joy.

Empower — Champion our culture of wellness and choose to be part of something bigger than yourself.

Lead — Lead with respect and a heart of kindness. Be a model of accountability for yourself and your team.

Evolve — Enhance your skill sets, advance in your career, and keep growing.

Believe — Believe in yourself, believe in your team, and believe in Veterinary United.

Synergy — Moving forward together aligned in our mission. The whole is greater than the sum of its parts and we win together.

Joy — Find meaning in the work and the people. Choose light and laughter every day, joy is something we create together.

Ready to lead the way in veterinary medicine? Apply today and help us write the next chapter of care in Macomb County.

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