JOB
General Definition of Work
Performs administrative, or technical human resources assistance for a variety of HR functions. Provides administrative support, which may include data entry; maintaining databases; assisting employees with filling out forms; creating a variety of correspondence, announcements, records, forms, and reports; and performing related activities. Provides technical and administrative support for departmental projects, records, meetings, and daily operations. Prepares related reports; files information; and reconciles and verifies information for accuracy and completeness.
Qualification Requirements
Work requires strong customer service, attention to detail, sound judgment, confidentiality, professionalism, and the ability to manage multiple responsibilities and deadlines. Work is performed under the general supervision of the Human Resources Manager. EXAMPLE OF DUTIES
The duties listed below are representative of the work performed and are not intended to include every task that may be assigned.
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Serves as the first point of contact for the Human Resources Department by greeting visitors, answering and routing incoming calls, monitoring general email accounts, and responding to routine inquiries.
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Provides professional and responsive assistance to candidates, employees, hiring departments, retirees, vendors, and members of the public.
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Provides information and guidance regarding employment opportunities, application procedures, Human Resources services, employment verifications, and established departmental processes.
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Administers recruitment activities within NEOGOV, including creating and posting job announcements, reviewing applicant information, referring qualified applicants, updating recruitment records, and supporting candidate movement through the selection process.
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Reviews recruitment requests, job postings, applications, and related documentation for completeness, accuracy, and compliance with established requirements.
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Prepares and distributes candidate communications and coordinates interviews, employment assessments, promotional testing, background authorizations, and other selection activities.
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Assists candidates with technical questions related to the online application process and applicant tracking system.
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Coordinates internal and external advertising of employment opportunities and communicates with vendors, educational institutions, community partners, and other recruitment sources.
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Processes employment verification requests and maintains confidential applicant, recruitment, vacancy, and departmental records.
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Tracks and audits recruitment and vacancy information and assists with preparing reports, spreadsheets, correspondence, forms, presentations, and other departmental materials.
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Provides technical and administrative support for meetings, mailings, orientations, training sessions, recruitment events, employee communications, and special projects.
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Creates and maintains templates, forms, process guides, standard operating procedures, frequently asked questions, and other departmental resources.
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Provides backup administrative and customer service support to Human Resources divisions and performs related work as assigned.
SUPPLEMENTAL INFORMATION
Physical Requirements
This work is primarily sedentary and requires little physical exertion. Work regularly requires sitting, speaking, hearing, and using hands to operate telephones, computers, and other office equipment.
The position frequently interacts with visitors and employees at the front desk and may require regular movement within the office. Work may occasionally require standing, walking, reaching, bending, lifting or carrying light materials, arranging meeting materials, and attending recruitment or employment-related events.
The position requires the ability to prepare, review, and analyze written and electronic information; communicate detailed information accurately; respond to telephone and in-person inquiries; and work in a standard office environment that may include frequent interruptions and moderate noise.
