Medbill: The Preferred DME Billing Resource! Join our team today!!
Medbill is a Durable Medical Equipment (DME) billing company. We work diligently on DME billing issues for our clients. We are looking for full-time Intake Specialists to do the same.
Most of our employees work from homes all across the United States. Would you love to have the opportunity to work inches from your kitchen? If you have a great work ethic, can be successful, accountable, and proactive in the comfort of your own residence read on to see if Medbill is for you!
At Medbill, we expect results and in return you will have an excellent benefit package, opportunities to learn and grow and challenging work.
Work Life Balance:
- Flexible Schedules
- Parental Leave
- Paid and Personal Time Off
- Paid Holidays
- Floating Holiday
Health and Wellness:
- Medical Insurance- (Premium cost sharing between Medbill and the employee)
- Vision and Dental Insurance- (Premium 100% company paid for employee)
- Short- Term and Long-Term Disability- (Premium 100% company paid for employee)
- Health Savings Account- HSA (Employer contribution)
- Corporate Chaplains of America- free resource to all employees and their loved ones
- Employee Assistance Program
Company Culture:
- Employee Work Anniversary Recognition
- Cares Team- recognition/support with life events such as birthdays, loss, natural disasters, etc.
- Dress Code: Business casual on top and Sweatpants or PJs on bottom
- Open dialogue
- Collaboration and Team work
- Focusing on our company growth with career development and training
Compensation:
- Competitive Salaries
- Company paid Life Insurance
- 401k/Roth with company matching
How does this sound so far? Are you the next Medbill employee? Apply today!
The Intake Specialist is responsible for executing front-end revenue cycle functions that support accurate, compliant, and timely claim processing. Serving as a critical first step in the revenue cycle, this role performs insurance verification, authorization management, documentation coordination, and intake review activities to ensure payer requirements are met and claims are positioned for successful reimbursement while minimizing downstream denials and delays.
The Intake Specialist supports both new service and resupply workflows by validating coverage, obtaining and managing authorizations, coordinating required documentation, and ensuring all intake requirements are completed in accordance with payer and client guidelines. Working closely with the Senior Intake Specialist, Documentation Review, Billing, Accounts Receivable, and Patient Care teams, the Intake Specialist helps drive operational efficiency, maintain compliance, and support a seamless patient and client experience throughout the revenue cycle.
Key Responsibilities
Intake Processing & Execution
- Perform intake functions in accordance with Medbill standards and client-specific workflows
- Complete accurate and thorough insurance verification, including:
o Payer-specific guidelines
o Purchase vs rental requirements
o Frequency and coverage limitations
o Authorization requirements
- Initiate and follow up on prior authorizations and re-authorizations as required by payer guidelines
Documentation & Compliance Support
- Request CMN/SWO and other required documentation from referring providers via phone, fax, or other approved methods
- Request medical records from collaborating healthcare providers when needed to support claims
- Complete compliance-ready medical record review to ensure documentation meets payer requirements prior to billing
- Ensure all intake work supports clean claim submission and reduces risk of denials
Resupply Process Support
- Assist with or manage resupply workflows, which include:
o Patient outreach via phone, text, or email regarding resupply needs
o Verify insurance eligibility and coverage for resupply items
o Confirm compliance requirements are met o Provide financial counseling regarding patient responsibility o Communicate patient requests and updates to the client Quality & Process Adherence
- Follow standardized intake workflows, SOPs, and payer guidelines
- Maintain accuracy and completeness in all systems and documentation
- Identify discrepancies, missing information, or potential issues and escalate as appropriate Collaboration & Communication
- Partner with internal teams including Document Review, Billing, AR, Patient Care and Customer Relations to ensure smooth handoffs
- Maintain clear and professional communication with team members, providers, and patients
- Escalate complex issues, delays, or compliance concerns to Senior Intake Specialist(s) or Intake Lead
Key Competencies
- Strong attention to detail and accuracy
- Ability to follow defined processes and workflows
- Basic understanding of payer guidelines and compliance requirements
- Professional and effective verbal and written communication skills
- Time management and ability to prioritize tasks
- Team-oriented and collaborative mindset
- Adaptability in a fast-paced environment
Medbill Culture
At Medbill, our Core Values are People, Act with Integrity, Collaborate, Respect, Innovate, and Advance. These values guide every aspect of our work so we can foster an environment where each team member is valued and heard while contributing to our mission of operational excellence.
If you're a motivated individual with a passion for accuracy and customer service, we encourage you to apply for this important role in our organization!
Medbill is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k) matching
- AD&D insurance
- Bereavement leave
- Dental insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid jury duty
- Paid orientation
- Paid sick time
- Paid time off
- Paid training
- Parental leave
- Vision insurance
- Work from home
Application Question(s):
- Are you comfortable with the pay range of $16-18/hr? (Please answer to be considered)
Experience:
- Intake: 1 year (Required)
- DME: 1 year (Required)
- Customer service: 1 year (Required)
- Brightree: 1 year (Preferred)
Work Location: Remote
