Business Systems Support Manager
Remote | Full-Time | Occasional Travel
$80,000–$100,000 annually, based on experience
PTO, 401(k), Medical, Dental, Vision, and Life Insurance available.
Ready to combine technology know-how with strong organization and problem-solving skills? We’re looking for an experienced, service-focused Business Systems Support Manager to coordinate technology support, vendor relationships, equipment needs, database access, and systems-related projects for a growing, multi-location organization. This opportunity is ideal for an IT professional who enjoys working across technical support, business operations, and project coordination.
Position Summary
This position will coordinate internal technology support, business systems, external service providers, equipment needs, data-access needs, and smaller technology-related projects. The role works with employees, business leaders, internal technical teams, and outside partners to resolve system issues, improve service delivery, and keep projects moving forward.
The successful candidate will bring practical IT operations or systems-support experience, along with strong vendor-management and project-coordination skills. This is a hands-on individual contributor position requiring sound technical judgment, strong follow-through, and the ability to manage competing priorities with limited supervision.
Primary Responsibilities
- Coordinate relationships and ongoing work with external technology service providers.
- Help resolve system and support issues requiring escalation or additional follow-up.
- Track service requests, outstanding issues, project deadlines, and vendor commitments.
- Coordinate the ordering, setup, and distribution of computers and related business equipment.
- Assist employees with routine account access, permissions, and system-related needs.
- Support the administration and organization of commonly used business technology platforms.
- Coordinate with internal technical and reporting teams to support authorized database access and business intelligence initiatives.
- Assist with practical technology solutions that improve efficiency and reduce manual work.
- Coordinate smaller systems and technology projects from planning through completion.
- Communicate project status, risks, delays, and outstanding decisions to appropriate stakeholders.
- Maintain organized records related to vendors, equipment, systems, projects, and service requests.
- Perform other responsibilities based on evolving business needs.
Qualifications
- Three or more years of experience in IT operations, systems support, technical support, business systems, or a closely related field.
- Experience working directly with outsourced IT providers or other technology vendors.
- Working knowledge of user accounts, permissions, business applications, computer hardware, and common workplace technology.
- General familiarity with databases, data-access permissions, and business intelligence or reporting environments.
- Strong spreadsheet, reporting, and data-management skills.
- Experience coordinating technology projects involving multiple departments or outside partners.
- Strong organizational skills and consistent attention to detail.
- Ability to independently prioritize work and meet deadlines.
- Strong written and verbal communication skills.
- Ability to explain technical information clearly to nontechnical users.
- Demonstrated troubleshooting and problem-solving skills.
- Experience supporting a geographically dispersed or multi-location organization is preferred.
Additional Requirements
- Ability to travel occasionally based on business needs.
- Must possess and maintain a valid driver’s license and identification acceptable for commercial air travel.
- Ability to travel by automobile and commercial air.
- Ability to work for prolonged periods using a computer and telephone.
- Ability to occasionally lift or transport business equipment weighing up to 25 pounds.
- Ability to perform the essential functions of the position, with or without reasonable accommodation.
- Upon acceptance of an offer, must be able to successfully complete a criminal background check in accordance with applicable federal, state, and local laws and company policy.
We are an Equal Opportunity Employer. We are committed to creating a workplace where all applicants and employees are treated with respect and fairness. Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, pregnancy, national origin, age, disability, veteran status, genetic information, or any other status protected by law.
We participate in E-Verify. After an offer of employment is accepted, we will verify the identity and employment eligibility of all new hires as required by federal law. Applicants must be legally authorized to work in the United States.
Pay: $80,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: Remote
