Job Summary: Provide friendly and superior guest service to all guests who dine in Gilley’s Gambling Hall while delivering the guests food and drink in a timely manner as well as cashier duties.
Essential Job Functions:
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Greets guests at assigned tables and ensures each guest needs are met
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Returns to each assigned table periodically to ascertain whether additional items are desired
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As guests have completed each course, clears empty plates
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Serves food and beverages to guests where appropriate
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Refills, water, coffee, and other drinks upon request of guests
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Must be able to deal with high volume customer interactions and be consistently outgoing, upbeat and cheerful
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Builds guest relations throughout every shift by talking with customers and making them feel welcome, comfortable, and inviting them back
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Observes activity and reports anything that is out of the ordinary
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Capable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of management personnel; effort is given to resolve all situations in a manner that maintains positive guest relationships
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Ensures all guests are kept in play by providing friendly and helpful service at all interactions
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Utilizes open body language, politely speaks with and assists guests as needed
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Assists in maintaining a spotless facility by disposing of any cups, glasses or bottles left by guests
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Maintains monetary and paperwork accuracy and efficiency within department/property standards
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Adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same
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Empowered to resolve guest disputes quickly and efficiently up to a pre-determined amount. Otherwise, ensuring a manager is notified immediately to resolve the situation.
-
Crosstrain in other F&B areas
-
Other duties as assigned
Job Summary: Provide friendly and superior guest service to all guests who dine in Gilley’s Gambling Hall while delivering the guests food and drink in a timely manner as well as cashier duties.
Essential Job Functions:
-
Greets guests at assigned tables and ensures each guest needs are met
-
Returns to each assigned table periodically to ascertain whether additional items are desired
-
As guests have completed each course, clears empty plates
-
Serves food and beverages to guests where appropriate
-
Refills, water, coffee, and other drinks upon request of guests
-
Must be able to deal with high volume customer interactions and be consistently outgoing, upbeat and cheerful
-
Builds guest relations throughout every shift by talking with customers and making them feel welcome, comfortable, and inviting them back
-
Observes activity and reports anything that is out of the ordinary
-
Capable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of management personnel; effort is given to resolve all situations in a manner that maintains positive guest relationships
-
Ensures all guests are kept in play by providing friendly and helpful service at all interactions
-
Utilizes open body language, politely speaks with and assists guests as needed
-
Assists in maintaining a spotless facility by disposing of any cups, glasses or bottles left by guests
-
Maintains monetary and paperwork accuracy and efficiency within department/property standards
-
Adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same
-
Empowered to resolve guest disputes quickly and efficiently up to a pre-determined amount. Otherwise, ensuring a manager is notified immediately to resolve the situation.
-
Crosstrain in other F&B areas
-
Other duties as assigned
