Are you a leader with experience in the Restoration industry?
Come join a company where your value will truly be appreciated.
ServiceMaster Restoration by David recognizes that too often employees compromise being valued in the workplace for a paycheck. With the right organization, and the right environment, you can have both!
Position Overview:
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A successful Mitigation Manager leads by example in performing quality mitigation and remediation work, while motivating his/her crews to do the same.
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You are key to the training and motivation of all operational personnel. Take care of your employees and they will take care of our customers.
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Build relationships with legacy client base (adjusters and others) and promote a culture of sales where every employee considers themselves a salesperson simply by performing EXCEPTIONAL work.
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at SMRD, we give you authority equal to your responsibility. Show your ability to make wise decisions in the best interests of the company and enjoy autonomy in the way you lead.
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A strong work ethic and people skills will ensure success and satisfaction in your career in this “recession proof” disaster restoration industry.
Job Responsibilities:
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Knowledge of disaster restoration, water and fire mitigation and mold remediation, etc. Certified individuals preferred but not required. If you’re the right individual, we will get you certified.
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Schedule job assignments.
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Perform estimates, or scrub the estimates created by others on the team.
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Meet with customers, educate, answer questions and resolve concerns.
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Problem solve and teach others to avoid drama within the workplace.
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Provide training for those whom you manage and ensure excellent execution of standard operating procedures (SOP’s).
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Ensure regular safety training
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Perform or manage others who perform QA and moisture/equipment checks as needed.
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Participate in our on-call rotation, receiving calls to dispatch crews to after-hours and weekend emergency losses.
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Interface with adjusters in person, over the phone, and virtually to resolve issues and answer questions about the loss.
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Inspect jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary.
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Resolve issues with customers communicates customer issues, daily job activities with key company staff
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Enforce policies within company employee handbook.
Job Requirements:
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High school graduate or equivalent.
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Valid driver's license and satisfactory driving record.
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Good verbal and written and communication skills.
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Role models customer service expectations with home owners, adjusters, vendors etc.
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Knowledge of disaster restoration or construction industry.
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Proficient with using mobile software to enter data.
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Experience with using Xactimate is preferred but not required.
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Must be able to prioritize activities and meet deadlines.
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Experience in training and managing others.
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Strong problem-solving skills.
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Communicates customer issues, job activities with key company staff.
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Drug/Alcohol/Tobacco free required.
Certifications are preferred, but not required:
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ASD – Applied Structural Drying Technician.
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FSRT – Fire & Smoke Restoration Technician.
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OCT – Odor Control Technician.
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WRT – Water Damage Restoration Technician.
Physical Demands and Working Conditions:
Incumbent must be prepared to:
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Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
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Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
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Express or exchange ideas with others and receive and act on detailed information given.
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Don appropriate Personal Protective Equip (PPE); For safety reasons, respirators, which are used in certain situations, must be able to seal to your face.
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Be exposed to various inside and outside working conditions.
Compensation and Incentives:
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$1,000 Start up bonus potential after 90 days of employment.
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75k-90k plus bonuses and overrides
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PTO Accrual.
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Health Insurance.
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Opportunities for advancement/training/certification.
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Monthly team building luncheon or activity.
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Cell phone allowance.
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Company vehicle for work transportation.
