Schedule:
Monday - Friday | 8:00 AM-4:30 PM
The Volunteer and Community Relations Coordinator supports Reedsburg Area Medical Center’s mission and community engagement efforts through volunteer services, community relations, outreach, and select marketing and communication initiatives. This position coordinates the recruitment, engagement, retention, scheduling, recognition, and development of volunteers across RAMC and affiliated community programs, while also supporting community partnerships, events, and initiatives that strengthen RAMC’s relationship with the communities it serves.
Education and Training Required
- Associate Degree or higher in communications, marketing, public relations, business, nonprofit management, healthcare administration, or a related field preferred.
- Equivalent combination of education and relevant experience may be considered.
Key Responsibilities
- Coordinate RAMC's volunteer program, including recruitment, onboarding, scheduling, engagement, recognition, and recordkeeping.
- Partner with departments to identify volunteer needs and support volunteers throughout the RAMC campus, Resale Beyond the Expected, and The Gift Shop at RAMC.
- Develop and maintain relationships with community organizations, schools, healthcare partners, and local businesses to support RAMC's community outreach efforts.
- Assist with Community Health Needs Assessment (CHNA) and Community Health Improvement Plan (CHIP) initiatives and help develop programs that address identified community needs.
- Coordinate and participate in community events, health fairs, outreach activities, and other RAMC initiatives.
- Support RAMC marketing and communications through website updates, social media, newsletters, flyers, digital content, and promotional materials.
- Collaborate with departments to promote RAMC services, programs, employees, volunteers, events, and community activities.
- Assist with reputation management by monitoring online reviews, social media feedback, and other communication channels.
- Manage Press Ganey data and reporting and help communicate relevant trends and information.
- Manage multiple projects, events, and priorities while working independently and collaboratively across the organization.
Special Knowledge, Skills and Abilities
- In-depth technology and computer skills specific to the needs of the position.
- Project development skills.
- Good verbal/written communication skills.
- Strong organizational and interpersonal skills.
- Ability to coordinate volunteers, events, community outreach, and marketing projects.
- Ability to interact with employees, volunteers, visitors, and community partners courteously and respectfully.
- Compassion, respect, good judgment, and loyalty.
- Ability to function competently and effectively during periods of stress.
- Knowledgeable and performs duties in times of code emergencies as outlined in the interdepartmental manual.
- Ability to work with minimum direct supervision.
Physical Requirements
- Occasionally sit at a desk.
- Occasionally stand to perform tasks.
- Occasionally walk to distribute mail, documents, files, manuals, marketing materials, and supplies.
- Occasionally lift up to 25 pounds of materials such as paper files, books, manuals, event supplies, and marketing materials.
- Occasionally lift overhead for paper, supplies, books, manuals, and other materials.
- Frequently use fine motor skills for the operation of the computer, copier, and telephone.
