We are seeking a detail-oriented and organized professional to support both patient record management and appointment coordination in a fast-paced healthcare environment. This role plays an important part in helping ensure accurate documentation, efficient scheduling, and a positive experience for patients and clinical staff.
- Maintain accurate and up-to-date patient records in accordance with organizational policies and privacy requirements.
- Schedule, confirm, and reschedule patient appointments while optimizing provider calendars and clinic workflow.
- Review documentation for completeness, accuracy, and proper filing within electronic and/or paper record systems.
- Respond to patient inquiries by phone, email, or in person regarding scheduling, records, and related administrative matters.
- Coordinate with clinical and administrative teams to support efficient patient flow and timely communication.
- Process records requests and assist with releasing information in compliance with applicable regulations and internal procedures.
- Track appointments, cancellations, follow-ups, and other scheduling needs to help reduce gaps in care.
- Support general front-office and administrative duties as needed.
- Previous experience in medical records, scheduling, patient services, or healthcare administration preferred.
- Strong attention to detail and commitment to maintaining confidentiality.
- Excellent verbal and written communication skills.
- Proficiency with computer systems, scheduling software, and electronic health record platforms.
- Ability to manage multiple tasks, prioritize responsibilities, and meet deadlines in a busy environment.
- Professional, patient-focused approach with strong customer service skills.
- Ability to work effectively both independently and as part of a team.
- Knowledge of healthcare office workflows and medical terminology.
- Experience handling sensitive information in compliance with privacy standards.
- Familiarity with insurance verification, referral processing, or authorizations is a plus.
- Strong problem-solving skills and the ability to adapt to changing priorities.
- A supportive and collaborative work environment.
- Opportunities to develop skills in healthcare administration and patient coordination.
- The chance to contribute to high-quality patient care through accurate records and efficient scheduling.
You are organized, dependable, and comfortable working with confidential information. You enjoy helping others, staying on top of details, and keeping operations running smoothly. If you are looking for a role where your administrative skills make a meaningful impact every day, we encourage you to apply.
