Customer Service Agent - Insurance Agency
Are you ready to grow your insurance career with a company that truly values its employees? We're planting the seeds for success, and we want YOU to join our thriving team!
About Us: Ag Workers is a specialized insurance company who has been serving the agricultural community for more than 75 years. Our team-focused environment nurtures growth, celebrates success, and understands the importance of work-life balance.
The Role: Perform a variety of clerical duties pertaining to the maintenance of agency software system, and processing of various insurance documents. This is an in-office position.
Why You'll Love Working Here: We believe in taking care of our team with an industry-leading benefits package:
Premium Benefits Package:
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100% Company-Paid Medical Insurance (Premium Gold-level PPO Plan)
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100% Company-Paid Dental Insurance
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Company-Paid Life Insurance
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Company-Paid Long-Term Disability
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Company-Paid Financial Counseling & Tools with Ramsey Solutions
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401(k) with 100% match up to 5% contribution
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3 Weeks of PTO after 90 days
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8 Paid Holidays with several Paid Early Release Days
Key Responsibilities:
Answer inbound calls and offer solutions to customer changes and/or questions.
Submit endorsement changes &/or cancellations per customer requests and document agency software, as required.
Achieve individual goals on quality, time, and client satisfaction, which may include processing payments, taking claims information, following through with client requests and properly documenting all information.
Scan incoming mail and attach or distribute.
Check agency email and respond or distribute.
Support Agent Account Representatives.
Research, learn, and accurately understand policy coverage, underwriting guidelines, and eligibility provisions for each company.
Create and assign new and existing customer files for new products or changes to existing coverage.
Other projects and duties, as assigned.
Are you ready to grow your insurance career with a company that truly values its employees? We're planting the seeds for success, and we want YOU to join our thriving team!
Required Skills & Abilities
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Detail-oriented with the ability to multi-task effectively, work in a team environment and be flexible to daily changing needs and job duties.
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Must possess strong analytical skills, with the ability to troubleshoot, problem-solve, and analyze customer needs.
- Excellent oral, written and interpersonal communication skills.
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Must be dedicated to quality, highly organized and efficient.
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Must practice concise and accurate documentation.
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Strong customer service skills and focus.
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Strong PC literacy skills including Microsoft Office products.
Education & Experience
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High School Diploma or Equivalent.
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Must hold and maintain a Personal Lines License or General Lines Property and Casualty License.
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Possess at least 1 Year of Agency experience.
Position Type and Expected Hours
This is a full-time position. Days and hours of work are Monday through Thursday, 8:30 a.m. to 5:00 p.m. and Friday, 8:30 a.m. to 4:00 p.m. Overtime may be required on occasion.
