Patient Service Representative, Call Center

CardioOne -
Lynnwood, WA

Apply Now

Job Details

Full-time
$20 - $21 an hour

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Patient scheduling systems
Medical scheduling
High school diploma or GED
Documentation tools
Clinical data entry
Desktop applications
Productivity software
Medical terminology

Full Job Description

About the Company

The next generation of independent cardiology is being built here. CardioOne is a physician-led, technology-driven cardiology platform built to empower independent practices to compete, and win, in a rapidly evolving healthcare landscape.

Our mission is to provide cardiologists with the tools, infrastructure, and expertise they need to thrive while maintaining full clinical independence. We believe the best care is delivered by physicians who are empowered - not constrained - by the systems around them.

We combine a deep bench of healthcare operators with purpose-built technology and AI-enabled solutions across operations, revenue cycle, imaging, and practice development. From real estate and advanced imaging to clinical workflows and data infrastructure, CardioOne delivers a fully integrated platform designed to drive growth, efficiency, and superior patient outcomes.

Backed by WindRose Health Investors and leading healthcare executives, CardioOne is building one of the most sophisticated and scalable cardiology MSOs in the country - designed to reimagine what is possible for independent cardiology.

About the Job

At our rapidly growing practice, CardioNow, we are seeking a highly motivated Patient Service Representative to join our team! You will serve as the first point of contact for patients and visitors, providing exceptional customer service and administrative support to ensure the smooth operation of the office. You are responsible for managing appointments, coordinating patient inquiries, maintaining accurate records, and assisting in various administrative tasks. This role will be more of a call center Patient Service Representative. You will report directly to the Chief of Staff.

What you’ll do:

Oversee front desk operations of the cardiology practice

Warmly greet patients and visitors as they arrive

Assist with the check-in process, verifying patient information and insurance details

Manage the appointment calendar using scheduling software, ensuring optimal time utilization and minimizing patient wait times

Coordinate appointments for new and returning patients and reschedule or cancel them when needed

Answer incoming phone calls and respond to emails in a courteous and professional manner

Address patient inquiries, provide information about services, and assist with prescription refill requests

Collect and update patient demographic and insurance information accurately

Verify insurance coverage and ensure necessary documentation is complete

Maintain and update patient records, ensuring accuracy and confidentiality

Organize and file medical documents, test results, and correspondence

Keep the waiting area clean and organized, ensuring patients are comfortable while waiting

Monitor the flow of patients in the waiting area and inform medical staff of any delays or emergencies

Enter patient information, appointments, and other relevant data into the office's electronic health records (EHR) system to maintain accurate and up to date records

Work closely with medical staff, nurses, and other administrative personnel to ensure a seamless patient experience

Maintain patient confidentiality and adhere to privacy regulations, such as HIPAA

Handle patient concerns and complaints in a professional and empathetic manner

What you’ll need:

High school diploma or equivalent; additional education or medical office certification is a plus

Proven experience as a receptionist or in a customer service role, preferably in a healthcare setting

Familiarity with medical terminology and procedures

Strong interpersonal and communication skills

Proficiency in using scheduling software, electronic health records (EHR) systems, and basic office software (e.g., Microsoft Office)

Excellent organizational skills and attention to detail

Ability to multitask and handle a fast-paced environment

Empathetic and patient-focused approach

Professional appearance and demeanor

Athena experience preferred

Additional Information

Full-time hourly range of $20-$21 per hour plus medical, dental, and vision benefits. This role will include a matching 401K, 12 days Paid Time Off, and 8 Paid Federal Holidays.

Work Location
You will work out of the Lynnwood, WA office.

Apply Now

Job Seeker Tools

Employer Tools

Browse

Stay Connected