Key Responsibilities
Leadership & Team Oversight
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Reporting directly to the CCO
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Provide direct leadership and strategic direction for the Metal Claims department, overseeing at least four supervisors and their teams of adjusters.
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Establish clear performance expectations, conduct regular coaching sessions, and ensure professional development for supervisors and staff.
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Foster a culture of accountability, collaboration, and continuous improvement within the claim's organization.
Operational Management
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Manage the overall claims process for Property Damage (PD), collision, and complex cases, ensuring efficiency, accuracy, and compliance with company standards.
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Monitor workload distribution, claim turnaround times, and service quality; adjust resources and priorities to meet performance targets.
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Review and authorize large loss settlements and escalated cases, providing technical expertise and decision-making support.
Strategic Execution
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Analyze claim trends, operational data, and cost drivers to improve processes and reduce expenses.
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Lead department initiatives to enhance customer satisfaction, operational excellence, and fraud detection.
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Partner with internal departments (legal, underwriting, risk management) to support business objectives and mitigate risk exposure.
Compliance & Governance
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Ensure all claims handling activities comply with state regulations, company policies, and industry standards.
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Oversee the accurate and timely reporting of claims metrics and present actionable insights to senior leadership.
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Stay current on legislative, regulatory, and industry changes affecting claims management and communicate updates to the team.
Vendor & Stakeholder Management
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Build and maintain strong relationships with vendors, appraisers, legal counsel, and other external partners to optimize claims outcomes.
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Negotiate and manage high-impact settlements with claimants, attorneys, and third parties when necessary.
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Proven leadership experience managing multi-level teams and supervisors.
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Advanced knowledge of property damage and collision claims processes.
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Strong decision-making and negotiation skills, with the ability to resolve complex and high-value cases.
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Excellent analytical abilities and a process-improvement mindset.
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Exceptional communication and interpersonal skills, capable of influencing across departments.
ABOUT US
We are a fast-growing bilingual insurance organization supporting clients throughout Florida. Our claims team helps families and businesses navigate unexpected events with confidence by providing accurate assessments, timely communication, and solutions tailored to each situation.
We take pride in offering a claims experience that is supportive, efficient, and built around real customer needs. We are not your average insurance agency. We invest in our people, recognize performance, and provide clear opportunities for career growth.
If you are bilingual, detail oriented, and motivated to build a rewarding career in claims adjusting, you have found the right team.
WHY JOIN US
We know talented bilingual professionals have options. Here is what makes us different:
- ✓ Real base pay — Competitive salary based on your experience and license
- ✓ Medical Insurance — Comprehensive health coverage for you
- ✓ Dental & Vision — Full dental and vision plans included
- ✓ Supplemental Plans — Voluntary supplemental options available
- ✓ Basic Life Insurance — Company-paid life insurance policy
- ✓ 401(k) with Match — We invest in your retirement savings too
- ✓ Paid Time Off — 2.5 weeks of PTO to start, growing with tenure
- ✓ Sick Time — Dedicated sick time, separate from your PTO
- ✓ Performance Bonus — Structured plan tied directly to your results
- ✓ Employee Referral Program — Earn rewards for bringing great talent in
OUR CORE VALUES — “The harder we work, the luckier we are.”
- ️ PROTECT — We ensure the safety of our communities with robust, comprehensive insurance options.
- HELP — Our agents provide swift, personalized support to guide every client through their options.
- PROMOTE — We invest in our workforce with career paths and training for aspiring agents.
- BUILD — Every client relationship is built on trust and transparency, tailored to individual needs.
- EDUCATE & GUIDE — We empower clients to make informed insurance decisions with clarity.
- PROVIDE — Affordable, innovative insurance solutions made accessible through tools like our app.
READY TO MAKE YOUR MOVE?
We are building a team of motivated bilingual professionals who want their effort to show in their paycheck.
Apply today. Interviews scheduled promptly. Bring your license, your drive, and your ambition.
