Job Title: Service Advisor & Marketing Coordinator
- Location: Jacksonville, FL
- Position Type: Full-Time
- Reports to: Service Director
- Compensation: Competitive Base Salary + Performance Incentives
About Us
We are a high-volume, full-service automotive repair facility featuring a state-of-the-art 12-lift shop and a powerhouse team of 8 experienced technicians. We are in aggressive growth mode and looking for a dynamic professional to help drive both our daily front-counter operations and our brand's digital presence to the next level.
The Role
We are seeking a rare hybrid talent. Part of your day will be spent on the front lines acting as the trusted link between customers and technicians; the other part will leverage your strategic mind to manage our aggressive marketing initiatives.
Key Responsibilities
- Service Advisory: Greet customers, translate complex diagnostics from our 8 technicians into clear explanations, present estimates, and manage workflow across our 12 lifts.
- Digital Marketing: Oversee and coordinate Google Ads, targeted geo-fencing campaigns, and social media channels to keep new business rolling in.
- Customer Retention: Manage and optimize customer loyalty, reviews, and referral programs to maximize lifetime value.
- Campaign Tracking: Monitor the performance of marketing initiatives and report on ROI.
What We Are Looking For
- Automotive Experience: Proven track record as a Service Advisor or Writer in a busy shop environment is preferred.
- Marketing Savvy: Practical experience or strong understanding of digital ads, localized targeting, social media, and basic website updates.
- High Energy: A solution-oriented professional who thrives in a fast-paced, scaling business.
- Tech-Fluent: Comfortable adapting to shop management systems and digital marketing dashboards.
What We Offer
- Competitive base pay with performance bonuses tied to shop growth.
- Paid time off and holiday pay.
- A clean, modern, well-equipped facility with a collaborative team culture.
- Room for professional advancement as the business scales.
To Apply: Submit your resume and a brief cover letter detailing why you're the perfect fit to balance our service counter and marketing campaigns!
Pay: $60,000.00 - $80,000.00 per year
Benefits:
- Employee discount
- Paid time off
Work Location: In person
