Job Summary
We are seeking a motivated and detail-oriented Part-Time Loan Collector to join our financial team. This role offers an exciting opportunity to engage with members, manage delinquent accounts, and ensure compliance with industry regulations. As a Loan Collector, you will be responsible for reaching out to members via phone and written communication to facilitate repayment of outstanding loans while maintaining excellent customer service standards. This position is ideal for individuals who possess strong negotiation skills and have a keen eye for financial details. Join us and contribute to our mission of delivering exceptional financial solutions while advancing your career in collections and finance.
Responsibilities
- Contact delinquent borrowers through phone calls, emails, and written correspondence to negotiate repayment plans and resolve overdue accounts.
- Maintain detailed records of all communication activities, payment arrangements, and account statuses using Microsoft Office tools such as Excel and specialized financial software.
- Analyze account data to identify trends, discrepancies, and opportunities for recovery or account reconciliation.
- Ensure compliance with consumer protection laws, financial regulations, and company policies during all collection activities.
- Handle sensitive and confidential information with integrity while adhering to industry standards for data security.
- Collaborate with accounts payable and receivable departments to reconcile accounts and process payments efficiently.
- Use negotiation techniques effectively to recover debts while preserving positive client relationships and ensuring customer satisfaction.
Qualifications
- Proven experience in accounts payable or debt collection negotiation is highly desirable.
- Strong knowledge of consumer protection laws, financial concepts, and industry regulations related to collections.
- Excellent phone etiquette with the ability to communicate clearly, confidently, and professionally over the phone.
- Demonstrated skills in negotiation, customer service, account analysis, and account reconciliation.
- Familiarity with financial regulatory compliance standards and confidentiality handling practices.
- Basic math skills for account analysis, revenue cycle management, debits & credits understanding, and financial concepts application.
Pay: From $18.00 per hour
Work Location: In person
