Overview
We are seeking a dynamic and highly skilled ServiceNow TSM (Technical Service Management) & TSOM (Technical Service Operations Management) Developer to join our innovative team. In this role, you will be at the forefront of designing, developing, and implementing enterprise solutions that optimize service delivery and streamline operational workflows. Your expertise will drive the integration of ServiceNow platforms with diverse IT infrastructure components, ensuring seamless system performance and enhanced user experiences. If you thrive in a fast-paced environment and are passionate about leveraging cutting-edge technology to solve complex business challenges, this opportunity is perfect for you!
Duties
- Develop, customize, and maintain ServiceNow TSM and TSOM modules to align with organizational needs and industry best practices.
- Design scalable system architecture solutions incorporating service-oriented architecture principles to facilitate efficient service delivery.
- Integrate ServiceNow with various enterprise systems such as Salesforce, Pegasystems, and database platforms like MySQL, PostgreSQL, Oracle, and Microsoft SQL Server.
- Implement automation workflows using scripting languages such as JavaScript, Shell Scripting, Python, and PowerShell to enhance operational efficiency.
- Conduct requirements analysis through collaboration with cross-functional teams to translate business needs into technical specifications for system design and development.
- Manage configuration management processes, version control (using tools like Git), and continuous integration/continuous deployment (CI/CD) pipelines to ensure reliable software releases.
- Troubleshoot system issues related to IT infrastructure, network security (including VPNs, firewalls), cloud security (AWS, Azure), load balancing, and virtualization environments like VMware and ESXi.
- Perform system hardening, vulnerability assessments, threat intelligence analysis, and information security practices to safeguard enterprise solutions.
- Support application development efforts involving RESTful APIs, web services (SOAP), microservices architecture, and DevOps methodologies.
Requirements
- Proven experience developing and customizing ServiceNow TSM & TSOM modules within enterprise environments.
- Strong understanding of service-oriented architecture (SOA), solution architecture, and systems integration techniques.
- Proficiency in scripting languages including JavaScript, Python, Shell Scripting, and Ruby on Rails for automation and customization tasks.
- Extensive knowledge of database systems such as MySQL, PostgreSQL, Oracle, SQL Server; including SQL/T-SQL query development and database management.
- Hands-on experience with IT infrastructure components like operating systems (Windows/Linux), computer networking protocols (DNS, DHCP), virtualization (VMware/ESXi), cloud platforms (AWS/Azure), and system hardening practices.
- Familiarity with SDLC (Software Development Life Cycle), Agile methodologies, GPO management, load balancing strategies, and version control systems like Git.
- Ability to perform technical troubleshooting support across diverse systems including web services (REST/SOAP), APIs integration, VPNs, firewalls, DNS management, and network security protocols.
- Strong analytical skills in requirements analysis combined with excellent cross-functional communication capabilities to bridge technical solutions with business objectives.
- Bachelor’s degree in Computer Science or related field; relevant certifications in ServiceNow administration/development or cloud security are a plus.
Join us to be part of a forward-thinking organization committed to leveraging innovative technology solutions! Your expertise will help shape the future of enterprise service management while providing opportunities for professional growth in a vibrant work environment dedicated to excellence.
Pay: $45.76 - $55.11 per hour
Work Location: In person
