This position is responsible for building and running the operating systems that help Follett Software's product organization scale across a multi-product portfolio. The Sr. Product Operations Manager partners across Product, Design, Engineering, Sales, Marketing, Customer Success, Support, and leadership to create clear operating cadence, trusted insights, and repeatable launch and prioritization practices that help teams move faster with better alignment.
This role serves as a horizontal force multiplier across the full suite and sits within the Platform & Design line. The Sr. Product Operations Manager owns the rhythms, frameworks, product management tooling, and evidence infrastructure that help product leaders make better decisions, reduce operational drag on Product Managers, and maintain a consistent view of roadmap progress, customer signals, competitive movement, and product performance.
Success in this role requires strong judgment, systems thinking, analytical rigor, and exceptional cross-functional collaboration. This role also contributes to modern AI-enabled product work by helping the organization use AI tools responsibly for research, synthesis, reporting, and workflow automation while maintaining strong human accountability.
