Job Overview
We are seeking a professional and personable Front Desk Agent to join our hospitality team. The ideal candidate will serve as the first point of contact for guests, providing exceptional guest services and ensuring a smooth check-in and check-out process. This role requires excellent communication skills, a strong understanding of hospitality management, and the ability to handle guest inquiries with professionalism and efficiency. Bilingual or multilingual abilities are highly valued to enhance guest relations and client communication. Experience with property management systems such as OPERA and other hotel management software is preferred. The Front Desk Agent plays a vital role in maintaining guest satisfaction, managing reservations, and supporting overall hotel operations.
Duties
- Greet guests warmly upon arrival and assist with check-in/check-out procedures using property management systems (PMS) like OPERA
- Handle guest inquiries, requests, and complaints with professionalism and problem-solving skills
- Manage reservations through hospitality reservation systems, ensuring accuracy and completeness
- Provide information about hotel amenities, local attractions, and emergency procedures
- Maintain phone etiquette when communicating with guests, clients, and vendors via phone or other communication channels
- Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met promptly
- Assist with night audit procedures and reconcile daily transactions as needed
- Uphold hotel policies related to guest services, safety protocols, and emergency procedures
- Support guest relations efforts by creating a welcoming environment that encourages repeat business
- Maintain accurate records of guest interactions, reservations, and special requests
Skills
- Proven experience in hospitality management or front desk operations within hotels or resorts
- Strong customer service skills with an emphasis on guest satisfaction and problem resolution
- Familiarity with property management systems (PMS), especially OPERA or similar platforms
- Multilingual or bilingual abilities to communicate effectively with diverse guests
- Excellent phone communication skills coupled with professional phone etiquette
- Knowledge of hotel emergency procedures and safety protocols
- Ability to handle multiple tasks efficiently in a fast-paced environment
- Strong organizational skills with attention to detail in reservation management and client communication
- Experience in night audit processes is a plus
- Hospitality experience in resort settings or luxury hotels is desirable for this role
Job Types: Full-time, Part-time
Pay: From $15.50 per hour
Benefits:
- Employee discount
- Flexible schedule
Education:
- High school or equivalent (Required)
Shift availability:
- Night Shift (Preferred)
- Day Shift (Preferred)
Work Location: In person
