Pay: From $14.00 per hour
Job description:
Onsite Customer Service Towing Dispatcher – Full Time (Willing to Train)
Job Type: Full-time
Location: In person (Onsite only)
We are seeking a dependable and customer-focused Onsite Towing Dispatcher to join our team. This is a full-time, in-office position at a busy towing company. No prior dispatch experience is required — we are willing to train the right candidate.
This role is ideal for someone with strong communication skills who can stay organized and calm in a fast-paced environment while providing excellent customer service.
Responsibilities:
- Answer incoming calls from customers, drivers, and service partners
- Dispatch tow truck drivers efficiently using phone, radio, and dispatch software
- Collect accurate information including location, vehicle details, and service needs
- Provide professional and courteous customer service during stressful situations
- Monitor driver status and relay updates to customers
- Enter call details and job updates into the system accurately
- Work closely with drivers and office staff to ensure smooth operations
Qualifications:
- Strong verbal communication and customer service skills
- Ability to multitask and prioritize in a high-volume environment
- Basic computer and typing skills
- Reliable, punctual, and professional
- Ability to remain calm under pressure
- Willingness to learn — training provided
- Must be able to work onsite (not a remote position)
Preferred (Not Required):
- Dispatch, call center, or customer service experience
- Knowledge of local roads and areas
What We Offer:
- Paid training
- Full-time, steady hours
- Supportive team environment
- Opportunities for growth and advancement
Apply today to join a stable company that values teamwork and customer service.
License/Certification:
- Driver's License (Required)
Work Location: In person
Pay: From $14.00 per hour
Benefits:
- Dental insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
