Overview
Join our Family Team as a Customer Service Associate and become the friendly, energetic voice that connects with our diverse clientele! In this role, you will be the first point of contact for customers, providing exceptional support to them as well as our Sales and Warehouse Team. Your enthusiasm, attention to detail and good communication skills will contribute to our company culture. This paid position offers an exciting opportunity to develop your skills in a fast-paced, rewarding environment where your efforts truly make a difference and will be rewarded as you grow.
Duties
- Engage with customers via phone, email, to provide stock checks, process orders, set deliveries, address inquiries, resolve issues, and provide product or service information.
- Assist clients and Sales Team with sales processes by understanding stock and availability and recommending suitable alternatives as solutions.
- Handle data entry tasks accurately to update customer records, order details, and support documentation using a industry web based software program, Quickbooks and Microsoft Office as well as other computer tools.
- Demonstrate excellent phone etiquette and communication skills in English and Spanish to ensure positive interactions with clients from diverse backgrounds.
- Outbound calling to follow up on customer inquiries, sales or payments.
- Manage responsibilities when processing payments or credits with precision, detail and integrity.
- Collaborate with team members to ensure all duties and time sensitive issues are handled.
- Previous experience in customer support, client services, or call center roles is preferred but not required; training will be provided.
- Strong computer skills including proficiency in Microsoft Office applications such as Word, Excel and Microsoft Outlook are required.
- Bilingual and / or multilingual abilities are highly valued to serve our diverse customer base effectively.
- Excellent communication skills in English are essential; additional language skills (Spanish) is a plus.
- Demonstrated ability to handle high-volume calls with professionalism using proper call etiquette.
- Basic analysis skills for troubleshooting issues and providing appropriate solutions.
- Experience with processing customer sales is advantageous but not mandatory. Join us to be part of an awesome team dedicated to delivering outstanding customer service! We value energetic individuals who thrive on helping others while developing their professional skills in a supportive environment. This is more than just a job — it’s an opportunity to grow your career and earning potential !
Monday thru Friday, off on Holidays and we offer additional benefits including vacation and healthcare with tenure.
Pay: $18.00 - $20.00 per hour
Benefits:
- On-the-job training
- Paid time off
Work Location: In person
