Compensation and Benefits:
Compensation: Starting pay rate of $17.50 - $18.38, actual wage will be adjusted based on experience.
Benefits: Seasonal position eligible for a season pass for employee/dependents and privileges at several other resorts. Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) are also available.
Job Summary:
Join the team at the Grand Café, located inside the Killington Grand Hotel, where great coffee meets great hospitality. As a Café Barista / Retail Associate, you’ll be at the center of the guest experience—crafting high-quality beverages, assisting with retail sales, and creating a welcoming, upbeat atmosphere for every guest.
This role is perfect for someone who thrives in a fast-paced environment, enjoys connecting with people, and takes pride in delivering both excellent service and quality product.
Summary of Key Responsibilities:
Responsibilities and essential job functions include but are not limited to the following:
Deliver fast, friendly, and personalized service to every guest
Prepare and serve specialty coffee, espresso drinks, and café items with consistency and care
Build relationships with repeat guests by learning names and preferences
Accurately take and fulfill orders
Operate the register and handle transactions with accuracy
Educate guests on coffee, tea, retail products, and menu offerings
Maintain clean, organized, and well-stocked work and retail areas
Monitor food quality and uphold safety and temperature standards
Assist with inventory, restocking, and product ordering
Support alcohol sales in a safe and responsible manner (as applicable)
Handle guest questions, concerns, and feedback with professionalism
Work collaboratively with teammates to keep operations running smoothly
Perform other tasks as assigned
Basic Qualifications:
Passion for customer service and creating positive guest experiences
Strong communication skills and a friendly, outgoing personality
Ability to multitask and stay organized in a busy environment
Willingness to learn and grow product knowledge (coffee, retail, etc.)
Flexibility to work weekends, holidays, and varied shifts
Previous barista, retail, or hospitality experience is a plus, but not required
Required Knowledge, Skills and Abilities:
Must have excellent customer service skills, flexible hours, and be able to work weekends
Familiarity with the specific type of merchandise sold in the shop desirable
Previous experience with soft goods or hard goods is a plus, but not required
It is the policy of Killington/Pico Ski Resort Partners, LLC to provide equal opportunity and employment to all staff and applicants. No person shall be discriminated against in any condition of employment because of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, place of birth, age, physical or mental condition, or any qualified individual with a disability or veteran status.
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