Front Desk Manager on Duty, PM Shift
Wyndham Converting to Spark by Hilton DTC
9719 E. Geddes Avenue
Englewood, CO 80112
We are currently hiring an experienced Front Desk Manager on Duty for the PM shift at our hotel, which is preparing to convert from Quality Inn to Spark by Hilton.
This position is scheduled from 3:00 p.m. to 11:00 p.m. Availability to work Fridays and Saturdays is required. Additional weekday and weekend availability may be required based on hotel needs.
Responsibilities
- Provide friendly and professional service to hotel guests
- Complete guest check-ins, check-outs, reservations, and payment processing
- Respond to guest questions, requests, and concerns
- Serve as the Manager on Duty when another manager is not available
- Resolve guest issues and document important incidents
- Answer phones and assist with reservation inquiries
- Maintain accurate guest accounts, room assignments, and shift reports
- Communicate with housekeeping and maintenance regarding room status and guest needs
- Complete cash handling and credit card procedures accurately
- Monitor the lobby and hotel during the evening shift
- Follow hotel safety, security, and brand standards
- Assist with additional hotel operational needs as assigned
Qualifications
- Previous hotel front desk experience is required
- Previous supervisor or Manager on Duty experience is preferred
- Strong guest service and problem-solving skills
- Reliable attendance and punctuality
- Comfortable working independently and making decisions
- Professional communication and appearance
- Ability to remain calm and professional during guest complaints or emergencies
- Basic computer and hotel reservation system experience
- Must be available to work Fridays and Saturdays from 3:00 p.m. to 11:00 p.m.
Compensation
Pay is based on the applicant’s hotel experience, leadership experience, and qualifications.
We are looking for a reliable and experienced hospitality professional who is excited to help support the hotel during its transition to Spark by Hilton.
Job Type: Full-time
Pay: $21.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
Experience:
- Hilton: 1 year (Preferred)
- Hotel: 2 years (Required)
Shift availability:
Work Location: In person
