Position: Server
Classification: Nonexempt
Reports to: F&B Managers/Director of Food & Beverage
Job Description
Summary/Objective
Servers must possess the ability to work effectively under pressure and maintain excellent service standards with his/her tables. They must have excellent listening skills and an eagerness to provide excellent service. Servers must be flexible in meeting the varying scheduling needs of the Club and may be required to work additional hours than scheduled, if necessary. Servers must be neat and well-groomed in accordance to FRCC’s Team Member standards. Our Servers are team players who work effectively with coworkers and other departments to support and maintain a level of excellence in food and beverage service for the members and guests. It is the Servers responsibility to provide a warm, friendly environment creating a world class dining experience for our members and guests. This position requires a highly self-motivated individual who can work with minimal supervision and interact with members at a high-level.
Essential Functions
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Must arrive well-groomed and on-time and dressed in the appropriate uniform.
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Review the dining reservation list with your section assignment.
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Set up for events, carry trays, serve guests and clean up at the event's conclusion. Set up can include putting out tablecloths and place settings, arranging table placement and putting up buffets.
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Review and set up your section ensuring all dishes, silverware and glasses meet the standards of Frenchman’s Reserve Country Club.
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Attend pre-shift meeting for updates and specials for the day or evening.
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Possess complete knowledge of the menus and be able to answer any menu questions from members/guests graciously and with respect.
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Gracefully present, open, and serve bottles of wine in a professional manner.
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Know and abide by all Club policies and applicable state and local laws when serving alcohol to members and their guests.
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Communicate any issues with food service or dining issues to the Chef, Club Manager and/or General Manager in a timely manner.
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Follow Club procedures for handling and storing food products in a safe and sanitary manner.
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Assist in the opening and closing duties for each shift and occasional dining set-ups (buffets, displays, etc.).
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Must treat all Members, Guests, and Team Members with respect.
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Will be required to bill member charges through the use of Jonas, the Club point of sale system.
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Servers must adhere to health and safety standards at all times, even when closing down at the end of the event, which may include breaking down the tables.
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ServSafe Certification required.
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Must be able to read menu items.
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Good communication is important, as is being able to follow directions efficiently and meeting the physical demands of the job. Must be able to clearly communicate Member needs to other Team Members.
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Must have superior member service skills and the ability to maintain poise under pressure.
Competencies
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Teamwork
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Guest Focus
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Thoroughness
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Time Management
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Communication proficiency with staff & guests
Physical Demands
Duties during the event can vary based on the situation, but, in general, must be able to focus on the job while staying on their feet and moving about freely, which can include bending, climbing stairs and carrying items weighing 25-50 pounds. Must have the ability to stand 6-8 hours at a time.
Position Type/Expected Hours of Work
This position may be classified as Full Time or Part Time as assigned. Days and hours will be assigned as business demands.
Must have flexible availability including days, nights, weekends and holidays.
Required Education and Experience
A High School diploma is preferred.
Must have minimum of 2 years banquet service in a club, hotel, or with a catering service.
Must have superior member service skills and the ability to maintain poise under pressure.
Other Duties
Please note – this job description is not designed to cover or contain a comprehensive listing of duties, activities or responsibilities required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
