The Sales Coordinator plays a crucial role in supporting the sales team by managing administrative tasks and facilitating smooth communication with clients and staff. Our hotel operates 24/7, and team members must be flexible and ready to adapt their schedules based on business demands.
Key Responsibilities:
-
Client Communication:Answer phones and emails, proactively following up with group and corporate clients until contact isestablished.
-
Group Management:Book groups,maintaincorrespondence, check in weekday morning groups, andassistwith any needs throughout the morning.
-
Event Coordination:Maintainthe master events schedule to ensure all upcoming events are properly documented and organized.
-
Database Management:Develop and manage all sales databases, ensuring they are updated accurately and efficiently.
-
Office Administration:Ensure smooth office operations and administration, providingsupport to the sales department as needed.
-
Guest Reception:Welcome gueststothe sales office and address general inquiries promptly, extending beyond the capabilities of the voicemail system.
-
ReportingSupport:Provide word processingsupport to Sales Managers for special reports and presentations asrequired.
-
Document Coordination:Coordinate all credit card authorization forms, rooming lists, group arrival details, direct bill applications, and tax-exempt forms.
-
Account Research:Assistthe sales team by researching and prospecting new accounts for potential business opportunities.
