Description:
Position Summary
The leasing consultant’s focus is to assure that leasing, marketing, and customer service goals are met for the property. The leasing consultant is 100% customer-facing. The primary responsibilities of the leasing consultant are to generate traffic, lease units, and provide exceptional customer service to our residents
Pay
$19.00
Ongoing Essential Duties
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Utilizes property management software to manage incoming leads, responds quickly, and follows up on schedule
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Is knowledgeable regarding availability of units, pricing, and property information relevant to new prospects
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Strives to meet and exceed occupancy goals
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Is familiar with Fair Housing Regulations and performs all tasks accordingly
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Maintains a working knowledge of the local community, including local schools, business, and events
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Participates in planning and hosting resident appreciation events and constantly works to engender a sense of community among residents
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Performs opening tasks, including checking on the readiness of the model or show units, the tour paths, and the community amenities
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Serves as a first point of contact for residents, works to resolve any issues or complaints.
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Quickly returns missed phone calls and stays current with all follow-ups for leads and prospects
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Quickly escalates any customer service issues to site management when support is needed
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Communicates effectively to site management and maintenance team to resolve any noticed issues
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Enthusiastically embraces the company culture, provides a welcoming environment for residents and guests, demonstrates our drive to maintain the highest of standards, and provides the best possible experience for everyone on site
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Enthusiastically greets each person who enters the office
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Approaches each situation in a friendly and helpful manner
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Maintains a pleasant, professional, and cheerful presence at all times
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Always presents a professional appearance and follows established dress code policy
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Strives to learn the assistant community manager’s role and can fill in for the assistant community manager when needed.
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Other duties as assigned
Requirements:
Required Skills/Abilities:
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Basic computer knowledge including proficiency in Microsoft Word, Excel, and Outlook
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Experience in social media and technology
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Proficiency in converting phone calls to appointments and appointments to leases (Sales)
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Ability to act independently and make decisions
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Excellent verbal and written communication skills
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Flexibility to work weekends, overtime, and other unscheduled times as required
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Drivers license required.
Supervisory Responsibilities:
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This position does not have supervisory responsibilities
Education and Experience:
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Customer service experience
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At least 6 months experience in the apartment, leasing, or hospitality industry preferred
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High school diploma or equivalent combination of education required
Physical Requirements:
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Prolonged periods sitting at a desk and working on a computer.
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Must be able to lift up to 15 pounds at times.
PI61630b8f8af8-25404-41209336
