The Jersey Mike’s Store Manager is responsible for the daily operation, profitability, and guest experience of a Jersey Mike’s location. The role leads a front-line team to deliver high-quality food, exceptional service, and consistent brand standards while driving sales, controlling costs, and maintaining a safe, clean restaurant environment.
Key Responsibilities
- Guest Experience
- Ensure fast, friendly, and accurate service in line with Jersey Mike’s standards.
- Monitor customer feedback and implement action plans to improve satisfaction and loyalty.
- Operations Management
- Open, close, and supervise daily store operations, including food preparation, safety, and sanitation.
- Ensure compliance with health, safety, and food safety regulations; manage emergency procedures.
- Maintain inventory accuracy, control costs, and minimize waste through effective ordering and portion control.
- People Leadership
- Recruit, train, and develop team members; communicate expectations and provide ongoing coaching.
- Conduct regular performance discussions and quarterly reviews; recognize and address performance gaps.
- Schedule staff to meet business needs while managing labor costs.
- Financial Management
- Monitor daily sales, labor, and food cost targets; drive profitability through operational discipline.
- Execute promotions in alignment with brand guidelines and local market opportunities.
- Prepare and review daily, weekly, and monthly performance reports for district management.
- Compliance and Documentation
- Maintain standard operating procedures (SOPs) and brand guidelines across shift operations.
- Ensure complete and accurate record-keeping for audits, training, maintenance, and safety checks.
- Marketing and Community Engagement
- Support local marketing initiatives, curb appeal, and community involvement to boost traffic and brand awareness.
- Customer and Team Safety
- Enforce safety protocols for food preparation and equipment usage; lead by example.
Qualifications
- Education: High school diploma or equivalent required. Associate or Bachelor’s degree in Business, Hospitality, or related field preferred.
- Experience: 2–5 years of retail/food service management experience, preferably in a fast-casual restaurant.
- Knowledge: Strong understanding of POS systems, inventory management, labor scheduling, and basic financial analytics.
Skills
- Leadership and team development
- Customer service excellence
- Effective communication and conflict resolution
- Time management, prioritization, and multitasking
- Problem-solving and decision-making
- Proficiency with MS Office or Google Workspace; experience with restaurant POS and inventory software
- Certifications (preferred): ServSafe or local food safety certification; CPR/First Aid is a plus
Competencies
- Guest-focused mindset
- Results-driven and accountable
- Adaptability and resilience in a fast-paced environment
- Integrity and brand compliance
- Collaboration and teamwork
Working Conditions
- Environment: Front-of-house and back-of-house restaurant settings; standing for extended periods; exposure to heat and knives.
- Scheduling: Ability to work flexible hours, including evenings, weekends, and holidays as needed.
- Travel: Minimal travel may be required for district meetings.
Benefits
- Health, dental, and vision insurance
- Paid time off and holidays
- Employee meal benefits
- Opportunities for career advancement within Jersey Mike’s network
How to Apply
- Submit resume and a cover letter detailing relevant management experience in fast-food or quick-service restaurants.
Pay: From $50,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Food service: 2 years (Required)
- Leadership: 2 years (Required)
License/Certification:
Work Location: In person
