The Director, North America DSO Business Leader is a senior commercial leadership role responsible for developing and delivering the end-to-end DSO business strategy across North America. Reporting to the Vice President, North America Commercial, this role leads a cross-functional team spanning Sales, Marketing, Clinical Education, Customer Support, and Strategic Implementation to drive sustainable growth, operational excellence, and customer value within the DSO segment.
This leader is accountable for the full DSO business performance, including strategic account development, enterprise partnerships, commercial execution, and customer experience. The role requires both a strategic enterprise mindset and strong operational leadership to translate multi-year corporate agreements into consistent execution at the practice level.
The ideal candidate brings deep expertise in the DSO landscape, strong cross-functional leadership capability, and the ability to influence across a matrixed organization to deliver on a cohesive, enterprise-wide strategy.
Key Responsibilities
DSO Business Strategy & Performance
- Own and deliver the North America DSO business strategy, including revenue, profitability, and market share growth
- Develop and execute multi-year growth plans aligned to overall commercial and enterprise priorities
- Drive segment-specific customer targeting, value propositions, and go-to-market strategies
Enterprise Account Leadership & Commercial Execution
- Lead the development, negotiation, and execution of enterprise-level agreements with national and regional DSOs
- Translate corporate agreements into clear execution plans across field teams and functions
- Ensure alignment between enterprise strategy and in-market execution to maximize adoption and utilization
Cross-Functional Leadership
- Lead and align a multi-disciplinary team including Sales, Marketing, Clinical Education, Implementation, and Customer Support
- Partner closely with Product Management, R&D, Operations, Finance, and HR to ensure delivery of the total DSO value proposition
- Establish clear governance, priorities, and operating cadence across all contributing functions
Customer Experience & Implementation Excellence
- Oversee onboarding, implementation, and ongoing support models to ensure a consistent, high-quality customer experience
- Drive development of scalable playbooks, workflows, and tools to support DSO practice adoption
- Ensure clinical training and education programs accelerate adoption and standardization across DSO networks
Commercial Operations & Process Excellence
- Establish clear rules of engagement across field sales and DSO accounts, including incentive alignment and account ownership models
- Leverage CRM, data, and analytics to track performance, optimize engagement, and inform decision-making
- Drive continuous improvement in commercial processes, tools, and systems to enhance effectiveness and scalability
Organizational Leadership & Talent Development
- Build, lead, and develop a high-performing team across multiple functions
- Foster strong collaboration and accountability within a matrixed organization
- Ensure the right talent, structure, and capabilities are in place to support long-term DSO growth
Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available at: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf
