Role: The Property Manager is responsible for the overall financial, operational, and resident performance of a multifamily asset. This role leads on-site team members, drives occupancy and NOI growth, ensures compliance with all regulatory requirements, and delivers an exceptional resident experience aligned with company standards. The Property Manager operates as the business leader of the asset — balancing revenue optimization, expense control, team development, and customer service to achieve ownership objectives.
Reporting: The Property Manager reports to the Regional Property Manager
Schedule: Full-time, typically 10am-6pm Monday-Friday, some weekend and evening work required
Essential Responsibilities:
Maintain the Asset to Maximize the Value of the Owner’s Investment
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Direct and oversee apartment preparation, property maintenance, special projects, etc.
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Compile management reports that summarize and provide insights into the property performance to ownership.
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Act a steward of the asset by successfully completing:
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Achieve or exceed budgeted NOI targets.
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Manage revenue performance including rent growth, occupancy, concessions,and delinquency.
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Monitor gain/loss to lease and ensure competitive market positioning.
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Control operating expenses and implement cost-efficiency strategies.
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Review and approve invoices, code expenses accurately, and manage accruals.
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Prepare and present monthly financial reports and variance explanations to ownership.
Manage Property Budget to Achieve Financial Performance Goals
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Monitor budget throughout the year ensuring compliance.
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Oversee services provided by vendors, property purchasing including order supplies and verifying and processing/approving invoices for timely payment, etc.
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Set and adjust rent prices to maximize profits and ensure high occupancy.
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Research and prepare comprehensive and accurate annual budgets including capital improvement budget planning.
Team Leadership
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Demonstrate strong leadership by effectively communicating complex ideas and recommendations to team members, influencing decision-making, and driving key initiatives forward.
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Act as a leader within the team and organization by confidently presenting insights, recommendations, and strategies to senior leadership and owners, ensuring clarity and alignment with business objectives.
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Manage and direct the property management team of management, leasing and maintenance team members.
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Provide coaching, feedback, development, and training to onsite team members.
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Execute performance management processes including annual reviews, quarterly assessments and disciplinary processes.
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Foster a positive and collaborative team environment.
Manage the Resident Experience
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Coordinate resident move-ins, move-outs, and unit turnover process.
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Collect and process monthly rent payments; manage delinquent accounts.
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Establish and maintain positive resident relations (e .g. effective communications, manage resident concerns, problem solving, etc. . .)
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Drive community building efforts within the building and community at large.
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Oversee and execute the lease generation process.
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Oversee the work of the Leasing Team and perform these duties as needed.
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Develop and execute resident retention strategies to drive the renewal process.
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Provide exceptional customer service throughout all experiences in the resident lifecycle.
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Ensure compliance with Solhem LLC policies and procedures, including federal and local Fair Housing regulations.
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Maintain thorough understanding of relevant city/state policies, and stay up-to-date on policy changes.
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Ensure strong renewal strategy execution and retention performance.
Compliance and Risk Management
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Fair Housing laws
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Local rental licensing requirements
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OSHA standards
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Company policies and procedures
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Ensure proper documentation of leases, renewals, and notices.
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Oversee delinquency and eviction processes.
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Manage incident reporting and liability mitigation.
This list is not comprehensive and responsibilities may change or be added at any time.
Customer Service
Fair Housing Regulations
Team Management
Hospitality
Team Leadership
Financial Reporting
Time Management
Interpersonal Communication
Conflict resolution
Leasing and sales knowledge
Vendor management
Property operations oversight
Problem solving
Attention to detail
Organizational skills
Class A or luxury apartment experience
Strong understanding of leasing metrics (conversion CPL occupancy)
Experience managing budgets and driving NOI
