Dishwasher

Job Details

ROLE PURPOSE:

To provide Guests and Team Members with clean and sanitized utensils, plate ware, glassware, and equipment.

KEY RESPONSIBILITIES & ACCOUNTABILITIES:

Provide Guests and Team Members with clean and sanitized utensils, plate ware, glassware, and equipment according to Ecosure standards
Ensure dishes and cookware are sanitized and available as needed
Maintain daily cleanliness and maintenance of dishes
Clean and sanitize service area and kitchen throughout shift
Complete assigned prep work and beautification
Trouble-shoot dishwasher machine
Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance, and take prompt corrective action when necessary or suggests alternative courses of action
Perform all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve overall objectives
Maintain a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate
At all times provide a favorable image of TGI Fridays to promote its aims and objectives

KEY DECISIONS:

Influences:

MEASURES OF SUCCESS:

QUALIFICATION REQUIREMENTS:

Must be able to perform multitask while maintaining required standards of operation
Must also be able to perform duties that ensure Guest safety and satisfaction
Must follow handling and sanitation procedures and use extreme caution with utensils, plate ware, glassware, and equipment
Must be able to frequently lift and carry up to 70 lbs., up to 20 times per shift, and place these items on high shelves and in walk-in freezers
Must be able to frequently bend and stoop
Must be able to work frequently in a hot and damp environment
Must be able to speak clearly to communicate orders to cooks and expediters
Must be able to hear cooks and W/Ws' requests in the midst of loud background noise
Must be able to stack, walk and move during an entire shift
Must be able to frequently immerse hands in hot water

COMPETENCIES:

PASSION FOR THE GUEST You actively contribute to fun, friendly, and engaging service.

Understand how the role impacts overall operations
Display a caring attitude towards all Team Members and Guests
Demonstrate a service attitude by providing support to those who are directly serving Guests
Handle special requests in a responsive and positive manner
Utilize customer feedback to provide a better Guest experience

COMMUNICATION You keep the lines of communication positive, open, and productive.

Pay close attention to Guests' and coworkers special requests to ensure seamless service
Respond positively to conflict situations and work to find appropriate solutions
Keep interaction positive and productive; avoid conveying negativity
Share information with others to raise awareness of potential needs and changes
Listen carefully and attentively to others without judgment
Ask thoughtful questions to ensure proper understanding of messages being conveyed
Contribute to pre-shift meetings by providing relevant updates and asking appropriate questions

PASSION & INITIATIVE You keep it fun and keep up with the pace.

Show Guests and Team Members that you are genuinely content in your role
Display passion, energy, and pride in doing the job
Work with a strong sense of urgency and drive; push for quick, yet accurate results
Focus on the way you approaches a task, not just the task's completion
Take independent action to improve existing systems
Enthusiastically promote the TGI Fridays brand and menu

RELIABILITY & ACCOUNTABILITY You work hard and deliver quality results.

Arrive on time and ready to work in dress-code approved attire
Attend all required shift meetings and be prepared to participate and share any relevant information
Respond to complaints about dish cleanliness/food quality by owning the situation and solving problems quickly and with a productive attitude
Use good judgment and act with integrity in all dealings; demonstrate consistency in words and actions

FLEXIBILITY & STRESS TOLERANCE You know that anything can and will happen and handle uncertainty in a calm, controlled manner.

Address daily challenges and obstacles with confidence and a positive attitude
Easily adjust to meet changing demands and new needs/requests
Prioritize effectively and multitask to ensure all tasks are completed by the end of the shift
Maintain an even-tempered demeanor even in stressful situations
Respond calmly to problems and controls emotions
Handle yourself in a professional manner at all times

TEAMWORK & COLLABORATION Fuel an environment where everyone pitches in and gets along.

Recognize the importance of working together to accomplish goals
Actively promote cooperation, respect, and acceptance of all Team Members
Establish positive and supportive working relationships with all Team Members to maintain a productive atmosphere
Take on additional responsibilities to ensure proper coverage during rush times
Reach out to Team Members when necessary to ensure timely completion of all tasks
Take advantage of opportunities to set an example for new or inexperienced Team Members

Brand: Twin Peaks
Address: 7165 Tiffany Dr Youngstown, OH - 44514
Property Description: Boardman OH
Property Number: 3