Job Summary: On-Site Manager for 41 units between two apartment complexes (30 Units and 11 Units) in Thai Town/Hollywood area. Properties are located 5 minutes walking from each other. Candidates must be able to manage requests, communications, and overall be responsible to all units. Candidates must be able to be responsive 24/7 to tenant or building emergencies (rare, but happens), promptly and concisely relay information to and from office during hours of 8AM to 5PM, and maintain property in well-manicured, working order.
This position is ideal for somebody with a remote 9-5 job or is consistently home from 8AM to 5PM, or somebody who has a relative/spouse/roommate who is home between the hours of 8AM to 5PM to respond to office needs. Other situations will be considered. Prior property management experience is not required, but general management experience is a plus.
This position is best considered as an on-call job. Proactive management practices will excel and minimize time spent on job. Communication proficiency and ability to learn and comply with office standards and expectations is a must.
Key Responsibilities:
- Review, edit, and report to office, and close tenant maintenance requests (manager does not schedule maintenance)
- Request from office as necessary for vendor services i.e. gardening, intercom service, appliance repair, etc
- Coordinate unit access for scheduled maintenance/vendors with tenant
- Open tenant doors for maintenance/vendors between hours of 8AM to 5PM
- Answer maintenance/office/vendor calls and texts promptly between hours of 8AM to 5PM
- Post notices to tenant units, including but not limited to: 24 Hour Notice To Enter, Rent Stabilization Ordinance, Property Updates, Leasing Updates, Eviction Notices, Repair/Shutoff Notices, etc
- List and tour vacant units to websites including Craigslist, Facebook Marketplace, etc (Office and ROM Leasing Agent handles Zillow)
- Perform move-in walkthroughs with tenants, documenting units at move in and explaining management protocols to new tenants
- Maintain positive communication repoire with tenants
- Maintain 24/7 responsiveness to tenant and building emergencies
- Maintain organized key and unit access for property
- Maintain property in clean and code-compliant condition
- Clean building common areas (manager responsible, you may clean building yourself or hire a 3rd party, manager financially responsible)
- Complete and turn in monthly building safety reports
- Complete and turn in monthly time sheets
- Complete monthly rent collection report
- Coordinate with office for missing rent collection
Qualifications:
- Ability to remain on property for the majority of hours 8AM to 5PM
- Ability to answer phone calls and text messages quickly and promptly during business hours 8AM-5PM
- Strong documentation ability for tenant requests, complaints, and administrative needs
- Strong sense of responsibility to property and tenants
- Ability to maintain calm and clear demeanor despite challenging, hectic, or inflammatory communication settings
- Understanding of appropriate communication styles for various tenants, vendors, and office employees
- Proficient with a computer, Google Suite is a plus
- Ability to pick up on and eventually anticipate what tenants and office employees need is a plus
- Ability to speak Spanish is a plus
- Prior experiene managing people is a plus
- Prior experience with customer-facing roles is a plus
- Must pass background and credit check
Compensation and Benefits:
- On-site Manager’s Unit: One Bedroom Apartment; water, sewer, and parking paid by Employer; Unit valued at $2095/Month
- $25/Month Phone Bill Credit
- NOTE: This position's compensation is the Manager's Unit as described above; no further compensation or stipend is provided
- Tenancy not established by position
Location and Hours:
- 25-35 Hours/Monthly, On-Site
- Thai Town, Hollywood, CA 90027
Pay: $2,095.00 per month
Education:
- High school or equivalent (Preferred)
Experience:
- Management: 1 year (Preferred)
Work Location: In person
