Patient Care Coordinator / Receptionist
Intrinsic Physical Therapy & Wellness
We are seeking a compassionate, organized, and enthusiastic Patient Care Coordinator/Receptionist to join our growing team at Intrinsic Physical Therapy & Wellness. This position is ideal for someone who genuinely enjoys helping others, thrives in a fast-paced environment, and takes pride in creating an exceptional experience for every patient.
Our front desk team is much more than reception—it is the heart of our clinic. As the first and last point of contact for our patients, you play an essential role in helping people feel welcomed, understood, and cared for throughout their journey.
This position is available as full-time (36–40 hours/week) or may be considered part-time for the right candidate. Typical shifts are 8–9 hours between 8:00 AM and 6:00 PM, depending on the day.
About Intrinsic Physical Therapy & Wellness
Intrinsic Physical Therapy & Wellness is a specialty physical therapy practice located in Minnesota, serving patients locally and from across the United States. We specialize in pelvic health, hypermobility disorders, chronic pain, and complex medical conditions that have often been overlooked, undertreated, or misunderstood.
Our patients frequently arrive after seeing multiple healthcare providers without finding answers. Our mission is simple:
To help every patient feel understood, hopeful, and successful.
We are passionate about delivering exceptional care in a supportive, collaborative environment where every team member contributes to making a meaningful difference.
What You'll Do
As our Patient Care Coordinator, you will:
- Welcome every patient with warmth, professionalism, and compassion.
- Answer phones and respond to emails in a timely, friendly manner.
- Schedule new and returning patient appointments.
- Manage the daily schedule, including filling cancellations and coordinating follow-up visits.
- Collect patient payments and assist with basic administrative tasks.
- Maintain accurate patient records and organize paperwork.
- Learn about our specialty services so you can confidently answer patient questions.
- Help maintain a clean, welcoming clinic environment, including light cleaning and stocking linens.
- Assist with marketing and other administrative projects as needed.
- Serve as a positive ambassador for Intrinsic Physical Therapy & Wellness in every interaction.
What We're Looking For
The ideal candidate is:
- Naturally compassionate and enjoys working with people.
- Highly organized and detail-oriented.
- Dependable, proactive, and able to manage multiple priorities.
- An excellent communicator in person, over the phone, and through email.
- Comfortable learning new software and office systems.
- A team player who is willing to help wherever needed.
- Interested in learning about complex medical conditions and the patients we serve.
Qualifications
Required
- High school diploma or equivalent
- At least one year of customer service experience
- Proficiency with Microsoft Word, Excel, and Google Workspace
- Excellent written and verbal communication skills
- Ability to maintain confidentiality and professionalism
Preferred
- Experience as a receptionist or patient coordinator in a healthcare setting
- Associate's or Bachelor's degree
Why You'll Love Working Here
At Intrinsic Physical Therapy & Wellness, we value kindness, curiosity, teamwork, and excellence. We believe our employees deserve the same level of care and support that we provide to our patients.
You'll have the opportunity to:
- Make a meaningful impact in patients' lives every day
- Work alongside a supportive and collaborative team
- Learn about specialty physical therapy and complex medical conditions
- Grow professionally in a rapidly expanding practice
- Be part of a clinic that truly puts people first
How to Apply
Please submit:
- Your resume
- A thoughtful cover letter explaining why you are interested in joining Intrinsic Physical Therapy & Wellness
As part of your cover letter, please include something you learned after visiting our website. We ask this because we value applicants who take the time to understand our mission and the unique patients we serve.
We look forward to meeting individuals who are passionate about helping others and excited to be part of a team dedicated to changing lives.
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Benefits:
Medical Specialty:
- Holistic Medicine
- Orthopedics
Experience:
- Customer service: 1 year (Required)
- Medical terminology: 1 year (Preferred)
- Computer skills: 1 year (Required)
Ability to Commute:
- Minneapolis, MN 55422 (Required)
Ability to Relocate:
- Minneapolis, MN 55422: Relocate before starting work (Required)
Work Location: In person
