Part Time Office Manager & Dispatcher facilitates the seamless intake of sensitive data and works closely with pick-up and volunteer teams to ensure efficient operations. They ensure accurate documentation, maintain facility organization, and provide in-person and over the phone troubleshooting and/or scheduling to guarantee a positive customer experience. Good Communications Skills & Superior Customer Service a must!
Responsibilities:
· Customer Interaction: Face to Face and Answer customer calls, gather necessary information, provide updates on service technician progress, and maintain good customer relationships.
· Scheduling & Dispatch: Schedule service calls, create service appointments, and assign technicians to jobs based on their expertise and location to maximize efficiency.
· Record Keeping: Maintain updated customer files, track service calls, and document outcomes of each service interaction.
· Logistics Management: Manage technician schedules, coordinate appointments, and sometimes order necessary parts or supplies.
· Problem Resolution: Respond to customer complaints or issues, assist with problem-solving, and help resolve delays in service.
· Working with volunteer teams to maintain in-house organization and efficiency
Key Skills:
· Excellent Communication: Strong listening, verbal, and written communication skills are crucial for interacting with customers and technicians.
· Organizational Skills: The ability to stay organized, manage multiple tasks, and maintain accurate records is essential.
· Computer Proficiency: Familiarity with dispatch software, customer relationship management (CRM) systems, and Microsoft Office applications is often required.
· Problem-Solving: The capacity to analyze situations, make quick decisions, and resolve issues efficiently in a fast-paced environment.
· Customer Service: A strong commitment to providing high-quality service and ensuring customer satisfaction.
Pay: $26.00 - $29.00 per hour
Benefits:
Work Location: In person
