Front Desk Agent — Afternoon Shift
Job Overview
We are seeking an enthusiastic and dependable Front Desk Agent to join our team on the afternoon shift. This is an opportunity to be the face of our hotel, ensuring every guest receives exceptional service and a memorable stay. Your energy and professionalism will set the tone for our guest experience.
Duties
- Welcome guests with warmth and professionalism, handling check-ins and check-outs efficiently
- Manage guest inquiries by phone and in person using a multi-line phone system
- Process payments, post charges, and keep accurate records during your shift
- Provide exceptional guest service by assisting with directions and local recommendations
- Coordinate with housekeeping and maintenance on room status and guest requests
- Uphold hotel policies and procedures related to guest relations, security, and safety
Skills
- Strong customer service skills with a friendly, approachable demeanor
- Ability to handle guest complaints professionally and calmly
- Familiarity with multi-line phone systems and hotel software platforms
- Excellent phone etiquette and communication skills
- Front desk or hospitality experience preferred
- Bilingual abilities a plus for serving our diverse guests
- Reliable, punctual, and comfortable working independently
Join a team committed to outstanding guest experiences. We invest in our staff’s growth and keep a positive, respectful work atmosphere.
Pay: $12 – $13.50 per hour
Benefits: Employee discount,
flexible schedule,
Work Location: In person
Job Types: Full-time, Part-time
Pay: $12.00 - $13.50 per hour
Work Location: In person
