Engage with customers, greet, and assist them to create a positive shopping experience
Help customers find the right products, provide recommendations and offer solutions for their projects
Stock and organize merchandise to maintain a clean, well-presented store
Answer phone calls in a polite and timely manner, addressing customer inquiries
Assist with inventory-related tasks, including performing cycle counts, verifying stock levels and maintaining accurate records
Upsell related items and promote the Do It Best reward program to build loyalty
Follow company standards and procedures to ensure smooth store operations
Process checkouts accurately, adhering to proper cash handling procedures
Continuously expand knowledge of products across all departments to enhance service and identify selling opportunities
Address and resolve customer issues with management support
Maintain a clean, safe, and organized work environment
Complete all assigned training to stay up-to-date with product knowledge and company policies
Assist in other departments/functions as needed to provide great customer service
Perform any other tasks as assigned by supervisors or management
High school diploma or equivalent preferred
Proficiency in using computers and point-of-sale (POS) systems
Previous retail or related industry experience is a plus
Basic knowledge of plumbing, electrical, tools, or home improvement products preferred
Familiarity with cycle counting or inventory processes is beneficial
Strong customer service skills and a willingness to go the extra mile to meet customer needs
Ability to be a team player, help out wherever needed and contribute to a positive work environment
Problem-solving mindset with the ability to anticipate customer needs and provide effective solutions
Ability to manage multiple tasks in a fast-paced environment, staying flexible and adaptable
Physical ability to lift and carry items weighing 25-50 lbs, bend, twist, squat, and reach throughout your shift
Availability to work a flexible schedule, including nights and weekends, as required by the business
Typical schedule provided below. Candidates with scheduling limitations should communicate them to the hiring manager during the interview process.
