SUMMARY OF DUTIES: The shipping clerk sees to it that accurate records are kept of all products received and shipped. Additionally, the incumbent is tasked with updating and providing accurate records of inventory. Weigh and track shipments and see to it that products react the desired location promptly. The shipping clerk works closely with management by creating reports and actively monitoring inventory while keeping precise records.
ESSENTIAL DUTIES: • Obtain and process product orders, including receiving deliveries, registering them and distributing packages and letters within the company
- Maintain the company stockroom through organizing, cleaning and cataloging items on a regular basis
- Schedule large shipments and plan logistics to ensure that there is sufficient storage space for incoming items and staff on hand to manage the shipments
- Keep files of goods shipped and received by preparing regular shipping and receiving reports for managers
- Ensure adherence to environmental management and systems
- Trouble shoots shipping issues and customer complaints that arise and work to solve them
- Place merchandise in a warehouse or storage facility by packaging, lifting items as necessary, operating forklifts and pallet jacks for large goods
- Keep management and supervisors aware of product shortages in order to maintain accurate information on the company website
- Organize stock and merchandise with in the warehouse by properly boxing and storing goods in their designated location
- Practice customer service when interacting with other companies and clients and see to it all external parties receive a positive interaction with the company
- Verify all incoming shipments to be accurate by comparing the invoice to order and ensuring all goods are in acceptable condition
- Accurately package, label and weigh items to be shipped and ensure proper shipment method and shipping charges
- Prepare detailed and accurate invoices to accompany shipments and ensure all items are packaged and shipped to company standards
- Work with other shipping clerks to see that all invoices are handled promptly, and goods are shipped and stored properly
EDUCATION LEVEL:
EXPERIENCE: • High school diploma, GED, or equivalent
- 6 months logistics, retail, or customer service experience
- Forklift Certification within 90 days of job entry date
- Familiarity with Radio Frequency (RF) equipment
- Strong interpersonal and communication skills
- Excellent organization and administrative skills
- Integrity and leadership skills
- Exemplary customer care skills
- Good analytical and problem solving skills
- Strong computer skills
- Ability to operate warehouse machinery such as forklifts
- Detail-oriented and multitasking skills
- Ability to lift up to 50 pounds, as many packages are large
- Experience working in a fast-paced environment while maintaining attention to detail
- Ability to maintain a high level of physicality for prolonged periods and working primarily standing
- Experience with software such as Microsoft Excel and other company spreadsheet programs
- Interpersonal skills are essential, as working as a team is vital to maintaining an organized warehouse
- Ability to problem solve quickly and prioritize daily tasks according to their importance
- Personal accountability and integrity are paramount, as a shipping clerk is tasked with an accurate accounting of all inventory
- Relevant customer service experience is a plus as shipping clerks interact with customers to replace lost or damaged goods
